Administrator Location: Croydon, Greater London Salary/Rate: £25,000/annum Exciting Job Opportunity: Administrator - £25k per annum - East Croydon Our client, a reputable and compassionate organization within the funeral planning sector based in East Croydon, is currently seeking a dedicated Funeral Plan Administrator to join their team. This is a vital role aimed at supporting the smooth operation of funeral plan coordination and ensuring the highest level of service to clients during sensitive times. Location: East Croydon Salary: £25,000 per annum Type: Full-Time, Permanent Role Overview: The Administrator will be responsible for comprehensive administrative tasks, supporting the Funeral Plan Coordinators by processing plan applications and payments, producing member documents, and maintaining accurate records. This role involves direct liaison with external customers, including Funeral Directors and next of kin, as well as internal coordination to keep information current and correct. Key Responsibilities: Process and manage funeral plans, including applications, payments, and allocation to Funeral Directors. Maintain and update the database with amendments such as change of address and other relevant information. Provide exceptional customer service through compliance calls and courtesy follow-ups. Handle lapse management by contacting clients who have fallen into arrears with their plans. Produce and manage stock and literature requests for Agents, Funeral Directors, Will Writers, and Sales Representatives. Resolve complaints and queries with empathy and efficiency, ensuring customer satisfaction. Required Skills and Qualifications: Proven strong administrative skills with meticulous attention to detail. Excellent communication skills, both verbal and written, with the ability to be proactive in customer care and problem-solving. Capable of handling stressful situations with attentiveness and empathy. A flexible team player with good IT skills. Organized and efficient, with a proven ability to adhere to deadlines and manage multiple tasks effectively. This is an exceptional opportunity to contribute meaningfully to a team that provides vital services to individuals during challenging times. If you possess the skills and experience outlined above and are looking for a rewarding role in the funeral planning sector, we encourage you to apply. To apply, please send your CV Our client is an equal opportunities employer and welcomes applications from all sections of the community.