Job Description
Member Support Agent – Fintech
Travel to Bristol or London office once a month ( Alternating offices each month)
Salary - £26K - £28K + Bonus
My client is an exciting Fintech Bank who are on a mission to end financial exclusion. They believe everyone deserves the chance to build a better financial future. As part of their digital bank, consumers have access to credit building, savings & investment solutions with education along the way!
They are a, scaling business looking for the best talent to join them on their global growth journey ( Trading across both UK and US)
They have an award winning working culture with 1 day in office per month for team bonding & training and the CS team have weekly catch up's to build an inclusive welcoming environment remotely.
We are looking for a talented individual who enjoys communicating with customers via live chat, working on varied projects to support development of the CS function & is a real team player striving towards company goals.
You will work on a weekly rotating shift pattern between 8-8 with 1 Saturday per month
Who you are as a Member Support Agent - Fintech
* Minimum of 2 years experience working for an online member support team (Fintech and/or startup preferable)
* Experience working with Helpscout or Zendesk, live-chat is a must
* Ability to manage multiple live chats at one time
* Quick learner and eager to make a difference
* Customer centric mindset, always thinking customer first
* Happy to get involved in Ad-Hoc projects to support development of the team
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