Job overview
We are looking for a friendly and professional Main Receptionist to join our team. As the first point of contact for patients, visitors, and staff, you’ll create a welcoming and calm environment. You’ll need to be a good communicator and enjoy helping others. You’ll also work with volunteers to provide accurate information quickly, ensuring a smooth experience for everyone. You’ll need to be kind, non-judgmental, and have a positive attitude when dealing with all types of people. You should be able to work on your own and with other teams nearby. You’ll need to use your initiative when things are quieter. Being comfortable with computers is important, but full training on the IT systems we use will be provided. As our reception team works 7 days a week, you’ll need to be flexible and help cover shifts when needed. Main duties of the job To understand the role in more detail please read the full job description and person specification documents which are attached to this advert. Working for our organisation Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues. UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview. Detailed job description and main responsibilities To understand the role in more detail please read the full job description and person specification documents which are attached to this advert. Person specification Skills Essential criteria Computer and keyboard skills Confidence in working with members of the public/patients and staff Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks Good communication skills, in person, via telephone and written Experience Essential criteria Experience of clerical duties in office/admin environment or customer service Desirable criteria Experience of working in a hospital or on a reception and/or dealing with customers/range of different people Knowledge Essential criteria Understand and able to maintain confidentiality Desirable criteria Clear understanding of Information Governance and importance it plays within Healthcare setting Qualifications Essential criteria Computer skills gained through experience Desirable criteria Knowledge of eCAMIS, email, Word and other IT basic software