Commercial account director

Job Description

Commercial Account Director


Swansea | £33,000–£38,000 | Full-Time (Mon–Fri) | Permanent


Introduction


Acorn by Synergie is recruiting for a motivated and enthusiastic Commercial Account Director on behalf of a valued client in Swansea. This role is ideal for someone who thrives on building strong client relationships, managing established commercial accounts, and delivering exceptional customer service.


You will work closely with Agency Partners to support renewals, manage policies, and oversee a varied portfolio of large commercial clients.


Key Responsibilities


1. Support Agency Partners and clients with renewals, policy administration, and general insurance processes.
2. Deliver outstanding customer service, reflecting the expertise and professionalism the agency is recognised for.
3. Handle enquiries, policy adjustments, new business quotes, claims, renewals, and general administrative duties with a proactive, solution-focused approach.
4. Assess client needs and recommend suitable insurance products and risk management solutions.
5. Work collaboratively with underwriters and key stakeholders to ensure client requirements are fully understood and met.
6. Build and sustain strong relationships with clients and external partners to support business growth.