Overview
We are currently seeking an experienced European Road Freight Export Operator to join a fast-paced and dynamic operations team. This role will focus on managing European export movements, building strong client and agent relationships, and ensuring the smooth, cost-effective delivery of goods while maintaining a high standard of service.
Key Responsibilities
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Manage European road freight export operations, ensuring shipments are handled efficiently and in line with agreed deadlines
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Act as the primary point of contact for clients, carriers, and internal teams
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Build and maintain strong relationships with customers, European agents, partners, and suppliers
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Plan and manage European groupage trailers
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Monitor shipments in real time, proactively resolving any issues or delays
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Provide complete and accurate manifests, loading lists, and delivery paperwork for transport and warehouse teams
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Take ownership of customer complaints, investigating issues and delivering satisfactory resolutions
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Collaborate with internal departments to streamline processes and improve operational efficiency
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Assist and provide cover within other areas of the operations team when required
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Contribute to strategic planning to support long-term business objectives
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Maintain up-to-date geographical knowledge to support effective transport planning
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Demonstrate an understanding of profit and loss within operations
Skills & Experience
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Previous experience in European road freight exports
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Ability to work in a fast-paced, deadline-driven environment
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Strong communication and relationship-building skills
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Excellent organisational and problem-solving abilities
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Customs knowledge preferred (full training can be provided)
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Experience with Belgian and Dutch markets highly desirable
What’s on Offer
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Competitive salary of £30,000 – £32,000, depending on experience
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Opportunity to join a growing, dynamic freight business
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Training and development opportunities, including customs training