Mastercall Healthcare: AI Solutions Project Lead Salary: £54,000 - £58,000
5 hours per week, flexible
Contract Type: 24 month fixed term contract with a review at 12 months
Mastercall Healthcare is an award winning social enterprise organisation providing NHS services accredited by Social Enterprise UK.
At Mastercall we welcome applicants from diverse cross section of society who will uphold our culture and ethos as we embark on our future opportunities and continue our transformation journey.
This is an exciting and strategic role at the forefront of Mastercall Healthcare’s digital transformation. The AI Solutions Programme Lead will be instrumental in delivering our organisation-wide AI programme, which represents the beginning of our formal journey into responsible, people-centred AI adoption.
The successful candidate will lead the design, implementation, and scaling of AI solutions that enhance clinical operations, reduce administrative burden, and support improved decision-making across services. In parallel, the role will contribute to the development of a high-performing Project Management Office (PMO) and provide mentoring and guidance to Junior Project Managers.
This is a unique opportunity to shape how AI is used in urgent and primary care settings at Mastercall, working alongside clinical, operational, and digital leaders to embed innovation that has a lasting, real-world impact.
The role offers both programme influence and hands-on delivery, making it ideal for an experienced programme leader who is passionate about AI, developing talent, transformation, and healthcare excellence.
Programme Management
Lead the full lifecycle of our AI Programme, including planning, design, prototyping, integration, and optimisation phases.
Act as the primary interface between the transformation programme and internal/external stakeholders.
Facilitate workshops, briefings, and working groups to support inclusive delivery and adoption.
Promote effective communication and stakeholder alignment throughout all project phases.
AI Integration & Governance
Ensure all AI implementation aligns with Mastercall AI Policy, data protection (GDPR) standards, and ethical guidelines.
Support secure, compliant use of platforms.
Work with Information Governance to assess and manage risks related to data handling and AI usage.
PMO Development
Contribute to the structure, processes, and governance model of the Project Management Office.
Support implementation of standardised templates, reporting frameworks, and delivery practices.
Assist in tracking project performance and assurance across the portfolio.
Provide management and day-to-day support to Junior Project Managers.
Develop onboarding, guidance materials, and training plans to build project management skills within the team.
Oversee integration of AI tools into operational workflows to improve service delivery.
Work with clinical and operations teams to ensure fit-for-purpose deployment of AI capabilities.
Monitor and support adoption across departments, including training and support mechanisms.
Monitoring & Reporting
Define and track key performance indicators (KPIs) for Project Nexus.
Conduct post-implementation reviews to identify lessons learned and areas for improvement.
Proven experience leading medium-large digital or AI-enabled transformation
Understanding of GDPR, data governance and risk management
Experience in supporting and developing junior team members
Familiarity with modern digital tools and platforms
Certification in project or programme management (PRINCE2, AgilePM)
Experience with AI platforms and health platforms and an understanding of system interoperability
Understanding of NHS structures and digital policy
Experience of contributing to or establishing a Project Management Office
Flexible working hours
Hybrid working
NHS Pension Scheme
NHS Blue light card / discount scheme
Career development
Generous holiday entitlement, long service enhancements and the option to purchase additional leave
Wellbeing schemes
farrington@nhs.net