Overview
Join OUTCO as a Regional Relationship Manager in the Southeast UK. This permanent role focuses on client satisfaction, service issue resolution, and building lasting relationships.
About OUTCO
OUTCO is a UK market leader in outdoor estate management, delivering specialist winter, grounds, and asset maintenance across commercial properties. Powered by smart technology, we provide end‑to‑end estate compliance solutions that keep client estates safe, compliant, and attractive year round.
Key Responsibilities
* Develop and implement regional sales plans to achieve or exceed revenue targets.
* Build and maintain strong relationships with existing clients to drive retention and upsell opportunities.
* Monitor and deliver KPIs and customer satisfaction scores, ensuring client needs are met.
* Work closely with the Account Management and Sales teams to plan retention strategies across all accounts.
* Actively participate in the client retention programme across all service lines.
* Serve as the first point of contact for account escalations and problem resolution.
* Conduct client meetings and site visits, which may involve frequent travel across the UK.
* Advise clients on contract reviews and provide guidance on services.
About You
* Full UK driving licence and own vehicle.
* Proven sales experience, ideally securing large contracts within Facilities, Property Management, or related markets.
* Skilled at selling seasonal contracts within challenging budget environments.
* Experience managing diverse and demanding client portfolios with confidence dealing with stakeholders at all levels.
* Knowledgeable about property, facilities management, or public sector/NHS markets.
* Exceptional client relationship management skills, with a track record of building trust and responsiveness.
* Results‑driven with a proven history of meeting or exceeding sales targets and growing business.
* Competent in CRM systems, MS Office, and web‑based tools.
* Demonstrated success in improving service delivery and customer satisfaction.
Company Benefits
* Competitive salary depending on knowledge and skills.
* 25 days annual leave plus bank and public holidays.
* Hybrid working.
* Volunteering days.
* Career development and training opportunities.
* Salary Sacrifice Company Pension Scheme.
* Salary Sacrifice Car Scheme.
* Company Employee Assistance Programme.
* GP24 access to 24/7 GP appointments and advice.
* Death in Service benefit.
* Outlet‑inspired rewards via Reward Gateway.
For more details or to apply, visit our careers page.
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