Pay: Competitive
Location: Sheffield, England
Employment type: Full-Time
Job Description
* Practice Solutions Manager – Vision Care – Leeds HPA
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.
We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Practice Solutions Manager, you will play a crucial role in driving the growth of Alcon's market share and CL penetration within the assigned top potential accounts through implementation of value-adding services that drive customer engagement, including digital solutions, category growth events, and sell-out activities. The PSM delivers training, coordinates educational events in collaboration with the Professional Education team to enhance the skills of ECPs. The PSM is an experienced professional offering high-level commercial consultancy, providing technical advice from internal/external experts, and digital platform implementation expertise. In this role, a typical day will include:
* Partnering consultatively with Account Lead/Decision Maker, ECPs, and Store Team members to achieve mutually aligned goals, delivering outstanding customer experience, driving patient engagement, and improving retention, thereby increasing Alcon's market share and sales.
* Promoting Alcon's digital platform and encouraging new prescriptions/subscriptions to accelerate customer acquisition and consumer enrollment.
* Assisting ECPs to improve the consumer journey (e.g., CL awareness, practice efficiency, post-fitting support, digital subscriptions) to accelerate CL sales growth and market share.
* Planning fitting events to support the patient journey and enhance consumer experience with Alcon brands.
* Maximizing in-store visibility through POS materials and visual merchandising.
* Collaborating with the Professional Education team to coordinate educational curricula.
* Working with local teams including Senior Business Development Managers, Professional Education, and Marketing to create and implement practice support models.
What you’ll bring to Alcon:
* Strong relationship-building skills, with a drive to understand customer needs and challenge using insights.
* Business administration experience with extensive optical training or on-the-job experience.
* Opticians/optometrists with commercial experience.
* A motivated, driven individual capable of achieving great results and contributing to a high-performing team.
* Creativity and agility in problem-solving.
* Highly organized with excellent communication skills at all levels.
* Good commercial awareness and business acumen.
* Adaptability and flexibility.
How can you thrive at Alcon?
* Competitive compensation, including performance bonuses, company car or allowance, private healthcare, and attractive pension contributions.
* Managing your workload and schedule while meeting targets.
* Collaborating with teammates to share best practices and learnings.
* Focused growth and development opportunities to advance your career.
*This is a 12-month contract role.
Alcon Careers
See your impact at www.alcon.com/careers
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If you are currently an active employee or contingent worker at Alcon, please apply through the internal career site using the appropriate link.
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Our mission is to provide innovative vision products that enhance quality of life by helping people see better. From vision research to eye health, learn more at Alcon.com.
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