Job Description
Datcom is seeking a Technical Account Manager. This role will be instrumental in managing all our client relationships, nurturing strong partnerships, and ensuring the best quality service is given, whilst aligning them with appropriate solutions and services offered by our company.
Coming from a technical hands-on background, you will have a full understanding and appreciation of our clients’ technological landscapes and be able to drive both the best level of current support and the development of their IT.
If you feel you have the skills outlined as an existing Account Manager or are an experienced technical team manager or similar, looking for a change of direction, we would love to hear from you.
Your responsibilities
Here's a bit more on what you can expect to be doing day-to-day:
1. You will act as the main point of contact for our clients. You will need to build trust, credibility, and own and maintain the relationship.
2. Liaising with the client and our internal teams, you will need to understand the client needs and objectives; provide proactive support and advice, as well as fast and thorough reactive response to queries.
3. You will be working closely with our Account Director and Sales Team to develop strategic plans to expand business within targeted clients.
4. Wo...