An exciting opportunity has arisen to join our team at Clinicare Health Support Services Ltd, as a GP Reception Site Co-Ordinator based at Robin Lane Health & Wellbeing Centre.
We are looking for an enthusiastic GP Reception Site Co-Ordinator tolead our reception team and support the day to day running of the practice,working part-time or full-time Monday - Friday, must be able to work some 8am starts and 18:30 finishes.
This advert may close early should the right candidate be found.
Main duties of the job
Supporting your team to deliver and fulfil patient needs withcontinued on the job training and development of your team
Ensure the smooth running of the reception area and surgery so that itis welcoming, friendly and clean.
Act as the first point of contact for all clinicians and other surgerystaff, regarding any concern or issue, resolving where possible and/or feedingup the reporting line.
Take the lead on resolving H&S and maintenance issues and liaisingwith contractors and ensuring your line manager is kept up to date.
About us
We are a forward-thinking organisation, operating in a fast-pacedenvironment.
You'll find yourself working with a variety of highly motivated,supportive, and experienced colleagues, where no two days are the same.
We work collaboratively with our Primary Care Network to offer betterservices and improve access for our patients.
Job responsibilities
Managing people
Responsible for staffing and service levels (i.e. Holiday, overtime,absence)
Supporting your team to deliver and fulfil patients needs withcontinued on the job training and development of your team
Regular 1-1 employee engagement meetings and performance reviews. Knowyour team and how to motivate them, adjusting your leadership style to get thebest out of individuals
Support team engagement by scheduling, conducting and documenting teammeetings, ensuring you champion practice goals and initiatives.
Take the lead on informal complaint resolution.
Support your team and other colleagues with the incident and zerotolerance process.
Identify training needs for your team and any highlight to your linemanager
Organisation
Ensure the smooth running of the reception area so that it is welcoming,friendly and clean.
Ensure posters and patient information leaflets in the surgeries arereplenished and ensure that any patient literature (such as Welcome Letters) isalways up to date.
Act as the first point of contact for all clinicians and other surgerystaff, regarding any concern or issue, resolving where possible and/or feedingup the reporting line.
Responsible for ensuring that the practice is opened and closed on time,highlighting any potential issues to your line manager.
Lead on operational inductions for new staff/locums/trainees etc.
Apply the clinical rotas in advance and approve GP annual leave.
Co-ordinate best use of clinical rooms
Ensure that patients are aware that there is an effective complaintprocess in operation and escalate any appropriate and written complaints.
Propose new ideas that would benefit the patient experience.
Monitor the practice website and ensure that any necessary changes arehighlighted to the Patient Experience Manager.
Management of petty cash, if applicable.
Take the lead on resolving H&S and maintenance issues and liaisingwith contractors and ensuring your Line Manager is kept up to date.
Ensure premises are cleaned and maintained, with adequate security andfire protection. Arrange maintenance contracts as required
Assist in the assessment and evaluation of accommodation requirements.Co-ordinate any future developments
Monitoring of all servicing / repair requests
Providing meter readings to suppliers as required (Gas, Electric, Fax)
Support the organisational Assurance Framework inputting and evidencinginformation as required
Weekly testing of fire alarm/s
Weekly and monthly Legionella checks
Ordering and monitoring of internal distribution of FP10 prescriptions
Monitoring all stationery levels including printer toners / drums andplacing orders according to organisations preferred supplier
Recording and filing of documents such as cleaning schedules
Person Specification
Experience
* Previous experience of supervising people in a fast-paced service environment
* A desire to develop the skills and confidence within a team to fulfil their potential whilst continuously improving patient services.
* Willingness and ability to assertively manage difficult conversations with patients and colleagues.
* Enthusiasm to challenge the status-quo and skilfully manage conflicting priorities in the workplace.
* Ability to build strong working relationships with your team, the wider surgery colleagues and our multi-disciplinary PCN team, and external agencies.
* Excellent communication skills both orally and in writing.
* Ability to work under pressure while maintaining a positive professional attitude.
* Working knowledge of medical terminology.
* Experience in maintaining a successful maintenance, repairs and servicing program
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£26,598 to £27,651 a year(Pro-rated)Pending successful completion of 6month probation.
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