What You'll Do
We are looking for a career minded professional who is seeking an opportunity to make a difference in the lives of others. We need a professional looking for a long term commitment to the company and is willing to provide customer service to others beyond their expectations at all times. As a mortuary we deal with grieving families from all walks of life. Often times the loss of loved one can be one of the most challenging events in a person's life. Your role as an office manager is to impress our client families through unparalleled customer service and ultimate satisfaction at all times. You will have the opportunity to help families manage the overwhelming details they will face when planning a funeral service. You will be working with funeral directors, family service advisers, cemetery staff, doctors, family members and many others.
This role is a part time role working on Saturdays only. This role is designed for individuals looking for a bit of extra income. There are other opportunities within the organization for additional hours as well.
Requirements
What We'll Love About You
1. You are required to have a professional appearance
2. Excellent customer service and hospitality experience critical
3. Must work well with others
4. Strong communication skills
5. Maintain strict confidentiality at all times
6. Advanced computer skills: Type 60-100 WPM, must be proficient with Microsoft Word, Excel, Power Point, Publisher, Adobe Photoshop and other related graphic design software platforms
7. Must be able to navigate the internet and use internet based programs such as Google, Yahoo, and Bing
8. Telephone etiquette: answering phone calls in a warm and friendly manner and fielding calls to the appropriate staff is an everyday event
9. Manage a multiple-line phone system successfully and manage high traffic volume in calls and walk in business
10. Works well under pressure: the environment here is extremely fast paced
11. Must be able to demonstrate organization and efficiency. Work load and assignment deadlines must be met regardless of how busy or hectic the office will get from time to time
12. Creative writing skills are needed to help compose obituaries, programs and other advertising materials that will be put together under the direction of the location manager
13. Graphic design abilities: Comfortable using Photoshop and Publisher to design marketing materials under the direction of the location manager. You will be responsible for designing customized programs for families
14. Must be teachable and open to new ideas and suggestions and have the ability to learn quickly
15. Excellent customer service skills. You have one chance to create a first impression. It better be done right the first time
16. Demonstrate a high level of problem solving skills. The ability to help develop new operating procedures within the office to create more efficiency among staff members is required
17. Hard working, self-motivated, dedicated professional who is not afraid to get to work and make improvements where needed
18. Disciplined and loyal to the cause
19. Must be comfortable with death. We are dealing with grieving families and they rely upon us to help them through the process of planning their loved one's funeral service. The candidate must be able to demonstrate a high level of compassion and empathy for others, but can successfully accomplish the required tasks at hand
20. Must be able to lead and guide a family through the process of completing information needed for their loved one's funeral service
21. Office management duties will also include drafting obituaries, designing customized programs, putting together funeral packets for every family served, scanning and editing photos for obituary and DVD tributes, include closing out files and communicating with our corporate office on details pertaining to the files
22. Inventory tracking skills will be needed as this candidate will be responsible for monthly, quarterly and yearly inventory tracking.
23. If you think you have what it takes to make a profound difference in the lives of others then we want to hear from you. This is an exciting opportunity that will bring about a whole new level of success and satisfaction beyond measure
What You'll Love About Us
24. Great Company Culture. Top Workplaces 6 years in a row
25. Rest and Relaxation. 2 weeks paid time off, 10 paid holidays, and accrued sick leave
26. Health Benefits. Medical with HSA and FSA options, dental, and vision
27. Prepare for the Future. 401(k) with company match
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