At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The Neuromuscular Disease Account Partner is a key advocate for Roche's neuromuscular disease (NMD) treatments. This promotional role serves as the primary point of contact (PPOC) with the NMD community, responsible for proactively engaging with healthcare professionals and NHS stakeholders, driving the external delivery and implementation of our strategy and adoption of Roche’s therapies to improve patient outcomes. The NMD Account Partner will represent Roche to the highest ethical and professional standards and adhere to all compliance policies and guidelines. The role is location agnostic as territories are yet to be defined and will be defined during recruitment. Key Accountabilities: Deep Customer Understanding Able to profile customers' values & motivations, their role in the ecosystem, and engagement preferences to personalise and tailor customer engagements. Develop strong, collaborative relationships with key NHS stakeholders to drive advocacy and ensure the optimal positioning and uptake of Roche NMD treatments. Lead and coordinate the gathering and validation of key actionable insights, prioritising and sharing them effectively with internal partners, to shape strategy and OBP delivery for the NMD squad. Account and Customer Engagement Planning Identify and map the relevant decision-makers, influencers and key stakeholders within the NMD community for your respective territory. Support the creation of strategic and tactical Therapy Area Expert (TAE) stakeholder development plans with cross-functional teams, within the NMD therapy area. Lead the development and execution of strategic and tactical account-level engagement plans in collaboration with internal stakeholders to deliver NMD therapy area-specific commercial objectives. Support the NHS in developing sustainable services for NMD patients by co-creating business cases and service development plans. Omnichannel Customer Engagement Ability to manage cohesive and personalised customer engagement across multiple channels, adapting the engagement based on changing customer behaviour and needs. Actively use our customer engagement infrastructure and all available digital tools/capabilities to help the NMD squad deliver a personalised, omnichannel experience for HCPs. Work closely with marketing and other departments to develop and analyse customer journey maps and ensure an integrated approach to customer engagement. Utilise and manage CRM and other technology tools to generate a simple, comprehensive view of the customer and streamline and enhance customer engagement processes. Gather customer feedback from various sources and share it internally to help measure impact and optimise the customer experience. Regulatory and Compliance Ensure all activities meet industry regulations (e.g. ABPI Code of Practice) while maintaining creativity and impact. Ensure compliance with Roche SOPs and policies, maintaining all knowledge management and CRM systems. Qualifications/Requirements: Scientific or clinical degree, Bachelor’s degree level at minimum ABPI qualified, or able to sit the exam within the first year Significant experience in the pharmaceutical and/or biotech industry Proven track record for consistently meeting or exceeding quantitative and/or other targets, as well as qualitative goals Ability to assimilate and communicate complex clinical and product information Leverage digital tools and technologies to support Roche in providing a personalized and seamless Omnichannel experience for customers. Ability to seek out relevant information, prioritise, and apply information to solve complex problems in the ecosystem. Proficient in using customer management tools (CRM) and able to utilise dashboards to analyse data. Demonstrable work ethic and integrity, planning, organising and territory management skills, strong interpersonal skills, excellent communication skills, critical thinking and analytic skills, and ability to listen and learn. This field role will require travel for face-to-face meetings and overnight travel may occasionally be required. Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.