YPO is a global leadership community of more than 38,000 chief executives who are driven by the belief that the world needs better leaders. Each of our members has achieved significant leadership success at a young age. Combined, they lead businesses and organizations contributing USD 9 trillion in annual revenue in over 150 countries globally. Engaging in peer learning opportunities and exceptional experiences, our members are part of an inclusive community of open sharing and trust.
Supporting these members is a world-class management team of more than 450 associates, spanning over 25 countries. Our organization is based in Dallas, Texas, with many associates working virtually and outside of the United States. Together, our team of global associates works to create a truly Only-in-YPO experience for our members.
YPO is seeking a Forum Placement Specialist to provide support to members through their Forum placement journey.
Professional level English fluency (verbal and written) is required. Ability to align working schedule w/ US hours on a regular basis is required.
YPO is a remote-first organization. This role is work-from-home but will require occasional travel for team meetings. Ability to flex and accommodate multiple international time zones is required.
This is an international consultant contract as we are not an employer in the United Kingdom. The initial contract is through Sept 2026 with the possibility of repeated annual renewal.
POSITION PURPOSE
The Forum Placement Specialist is a front-line, member-facing customer service role. The primary purpose of this position is to ensure that all YPO members and spouse/partners have access to a peer-to-peer connection experience in YPO, via Forum and/or MicroForum™. The Specialist will be responsible for creating YPO value for global dues by decreasing the average wait time for members who have requested Forum placement, increasing members’ awareness of their many forum options, and managing all aspects of the Forum Hub and MicroForum™ community lifecycle.
PRIMARY RESPONSIBILITIES
* Source and manage individual member participation in Forum across all channels (Networks, Regions and Chapter). Provide regular reporting on members' pending placement, time to placement, and other KPIs as assigned.
* Manage all aspects of the Forum Hub, MicroForum™ and future platforms community lifecycle, including launches, champion orientation and support, troubleshooting, communication updates and sunsetting communities, as necessary.
* Assisting users of Forum platforms, monitoring posts and handling the business processes developed as a result of the different platforms.
* Provide accurate, valid, and complete information on Forum placement using technology tools, training materials, and available resources.
* Inventory and catalog Forum placement processes across all networks, regions and chapters to better understand roadblocks to Forum access and create customized member placement plans.
* Escalate placement challenges to be addressed with chapter, regional, and/or network Forum Champions.
* Identify at risk members, based on established criteria, and provide regular reporting on specific outreach efforts to that group.
* Primary Forum resource for Salesforce reporting and frequently asked questions about Forum, MicroForum™, and other peer-to-peer connection programs.
* Keep consistent, accurate, and detailed records of customer interactions in Salesforce.
* Follow communication procedures, guidelines, and policies.
* Collaborate with key stakeholders on individual cases as and when necessary.
* Support the department with onboarding of key stakeholders.
* Assist with creating and editing knowledge base articles for key stakeholders related to Forum platform processes
* Assist with special projects as needed by Forum Leadership.
SKILLS
* Ability to work collaboratively in a multi-cultural organization with international members, helping them achieve excellence in voluntary roles for YPO initiatives.
* Excellent interpersonal skills, adept at building meaningful relationships with all levels of associates, members and vendors. Adaptable, insightful, empathetic and reliable.
* Able to maintain discretion and integrity of confidential information.
* Resourceful and able to work independently with initiative and good judgement. Effective time management, organization and prioritization skills with the ability to focus on varied projects simultaneously.
* Possesses a distinct global mindset, sensitive to local and international customs and protocols.
* Able to identify problems, research alternatives, provide solutions and/or resolve issues in a timely manner. Anticipates member/internal client needs and delivers with clarity.
* Analytical thinker with ability influence and guide processes with appropriate approach and execution. Natural curiosity and desire to learn more; proficiency and interest in applying new technologies and tools.
* Excellent verbal and written communication skills, including proof reading, with a meticulous attention to detail. Adjusts communication style appropriately to the audience.
EXPERIENCE/BACKGROUND
* 3+ years in customer service, membership management, or community support, ideally in a global or multicultural environment.
* Prior experience using Salesforce or a similar CRM is required.
* Strong proficiency in Microsoft Office suite.
* Experience managing online community platforms or coordinating user lifecycles (launches, support, reporting, and sunset) preferred.
* Experience leveraging AI technology.
* Experience in supporting, stewarding, and executing multiple stakeholder goals and deliverables.
EDUCATION/TRAINING/CERTIFICATION
* Bachelor’s degree or equivalent experience.
PHYSICAL REQUIREMENTS
* Ability to work flexible and/or extended hours as needed to accommodate members and team members in multiple time zones.
* Ability to work for extended hours on a computer screen.
* Willingness and ability to travel, domestically and internationally, without restrictions, approximately 5% per year.
EOE
YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.