Overview
We have an opportunity for three Gas Planners to join our East Gas team based at Lancaster Way, Ely. The role involves scheduling appointments for Gas Safety Checks throughout the East Region, ensuring engineers have well‑planned and efficient workloads and that customer appointments are managed effectively. Gas Planners deliver high-quality, effective and efficient scheduling in accordance with legislative and contract specifications.
Responsibilities
* Deliver high-quality, consistent scheduling and programming of gas servicing and repairs across the East Gas Region ensuring compliance targets are met.
* Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer.
* Manage relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
* Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are user-friendly and accessible.
* Assist in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring and implementing improvements.
Qualifications
* Experience of using multiple systems and processes to effectively schedule a field workforce.
* Working knowledge of relevant regulations, legislation and good practice.
* NVQ2 in Customer Service or Business Administration (or similar).
* Ability to extract and interpret data from a number of sources.
* Good negotiation and planning skills.
Diversity & Inclusion
We foster a diverse and inclusive culture. Inclusion is one of our core values, and we encourage and welcome applications from people from diverse backgrounds. We will make adjustments throughout your application process in line with our Disability Confident employer status. Our organisation supports lawful working practices and is committed to a non‑discriminatory environment.
Employment Package & Benefits
* 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
* A pension scheme with employer contributions.
* Life Assurance.
* Employee Advice Service including counselling.
* Cycle to Work scheme.
* Voluntary health plans.
* Employee discounts.
* Well‑being support and tools.
* Employee recognition scheme.
* Staff networks focused on inclusion and support for colleagues.
* Salary: £32,762 per annum (rising to £34,486 after 12 months, subject to satisfactory performance).
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