Program Manager, MENATR 3P Seller Reimbursements
Sellers form the core of our Amazon marketplace business. In this business, we manage a thin line between managing Seller Experience and arresting defects and cost leakages. Getting this balance right is crucial to driving the marketplace flywheel faster and stronger.
Amazon is looking for a leader to to ensure that policies, processes and operational excellence are met across fulfillment channels and MENA locales for everything related to reimbursements while maintaining very high bar for seller experience.
The role will also be responsible for driving the reimbursement and reporting strategies. The ideal candidate should be strategic, highly analytical, customer-focused, team oriented, with outstanding communication skills with the ability to build strong relationships with key stakeholders.
Key job responsibilities
Perform data analysis and translate insights into concrete, actionable recommendations for operational, program, or process improvements
Own reporting of metrics and root cause analysis to identify opportunities for improvement
Develop and improve processes, policies and strategies to support the program’s vision
Support for ongoing initiatives within the Credit Operations Team and other partner teams
Ability to communicate across different functions and teams in order to build strong relationships with key stakeholders.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
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