We're looking for a proactive and experienced Home Ownership Manager to lead a Home Ownership Team for a Housing Association based in the South West on a temp to perm basis. This is a key leadership role, ensuring services are not only compliant and efficient, but also truly customer focused. This role is mostly working from home with occasional visit to the office and on patch.
As a Home Ownership Manager you'll be:
* Provide day-to-day line management of the Home Ownership Team, ensuring delivery of a high-quality and efficient service
* Motivate and develop staff through regular one to ones, performance appraisals, and team meetings
* Promote a culture of openness, accountability, and customer focus
* Oversee the delivery of key services including leasehold management, Section 20 consultations, and commercial lease arrangements
* Ensure compliance with all relevant housing legislation and best practice
* Support policy development and continuous service improvement
* Manage delegated budgets, ensuring value for money
* Work closely with internal teams such as Sales & Marketing, Resales, Asset Management, and Property Investment to provide seamless customer experiences
* Represent external meetings, sector events and, where necessary, in court proceedings
* Lead on customer satisfaction monitoring, feedback, and service enhancement
As a Home Ownership Manager we're looking for:
* Experience managing a customer-facing team within housing or a related field (essential)
* Strong communication and problem-solving skills (essential)
* Proven ability to work with vulnerable or challenging customers, achieving positive outcomes
* Sound understanding of leasehold and home ownership services
* Reasonable IT skills and confidence using digital tools
* A housing qualification or CIH membership (desirable but not essential)
* Experience of leading service improvements and managing change
* Budget and resource management experience
As a Home Ownership Manager you'll bring:
You'll be a confident, compassionate leader with a strategic mindset and a deep commitment to customer service excellence. You'll enjoy coaching and empowering your team, managing performance positively, and working collaboratively with internal and external stakeholders.
If you're interested in this Home Ownership Manager role please apply bellow or email Rio,
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