Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team managing a portfolio of HMO properties as a Senior Customer Service Advisor. About the Role: At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Senior Residenr Service Advisor, you will play a vital role in upholding these values and putting students first. In this role, you will: Student Interaction: Provide a warm and friendly point of contact for a number of aligned properties. Assist students, visitors, and external contacts on a day-to-day basis, ensuring a seamless and enjoyable experience for all. Support Events: Support open days, intake days, and departures, ensuring these events run smoothly and contribute to a positive student experience. Administrative Support: Contribute to various back-office functions, providing administrative support to the Management Team. Customer Enquiries: Handle customer enquiries via email, website, telephone, and in person. Provide accurate and appropriate advice and information. Helpdesk Operation: Operate a professional helpdesk and telephone service, responding promptly and helpfully to student queries. Resident Satisfaction: Support lettings/sale activity and drive resident satisfaction by delivering cheerful and attentive service to students, consistently maintaining the highest standards of customer care. What We're Looking For: Experience: Proven experience in a customer service role, ideally within the student accommodation sector. IT Skills: Excellent IT skills to manage various administrative and communication tasks efficiently. Customer Care: Exceptional customer care abilities with a commitment to delivering outstanding service. Communication Skills: Strong communication and interpersonal skills to effectively interact with students and colleagues. Organisational Skills: Ability to stay organised in a busy and diverse role, ensuring all tasks are completed efficiently. Role Model: Act as a role model for excellent service delivery, inspiring others through your dedication and professionalism. Why Join Us: Be part of a mission-driven organization creating memorable homes for students. Collaborate with a diverse and talented team. Lead initiatives that align with our values and contribute to positive community impact. Enjoy a dynamic work environment that encourages innovation and growth. What We Offer: Generous holiday package: 25 days, plus bank holidays, for work-life balance. Enhanced family leave packages for the important things in life. Exclusive retail discounts to make your money go further. Celebrate your birthday with a well-deserved day off. Car leasing scheme for a comfortable commute. Cycle-to-work scheme to stay active and eco-friendly. 2 charity days per year to make a difference in the community. At Homes for Students, we embrace diversity and are committed to fostering an inclusive workplace. We welcome applications from all backgrounds and communities and are happy to discuss any reasonable adjustments you may need. If you're ready to take your career to new heights and be a part of something extraordinary, apply now and be a key player in shaping the future of student living!