Job Description
Allegis Global Solution is hiring Retail Assistants for Harry Potter store in Leavesden.
Job role: Retail Assistant
Contract: 6 months
Location: Leavesden
Pay Rate: £12.60 per hour (PAYE)
16 hr per week contracts. LATE and WEEKEND WORK ONLY (6:15 -10:15pm ON PEAK/ Off Peak 4:15-8:15pm)
* Weekends (Morning shift) (Both Saturday and Sunday)
OR
2. One weekend (either Saturday or Sunday) + two weekdays (late shift)
for weekdays you will have to work 4 hours each weekday
Peak: 6:15 PM – 10:15 PM
Off‑Peak: 4:15 PM – 8:15 PM
Job Responsibilities
Act as One Team
* Help the Tour exceed visitor expectations by providing outstanding customer service to all visitors; welcoming them into the retail spaces, using expert product knowledge to help them find the right gift and putting items through the till in a happy and engaged manner.
* Working collaboratively with team members to achieve sales targets and enhance the customer experience.
Create What’s Next
* Using initiative and product knowledge to ensure shelves are full and high visual standards are maintained throughout the day.
* Expand your retail knowledge and provide exceptional storytelling through the creation of bespoke personlaised products.
* Embrace new technology, processes and efficiencies that streamline the customer experience.
Empower Storytelling
* Create stories through high visual merchandising standards, strong interactions with visitors and sharing facts and product knowledge that immerses visitors..
* Use storytelling to elevate the customer experience, paint a picture of how a product can be used or gifted, turning a transaction into a meaningful interaction
Champion Inclusion
* Work collaboratively with your colleagues to create a cohesive and effective work-environment.
* Create a welcoming environment for all customers, treating every customer with respect and ensuring everyone feels valued.
* Tailor your service to meet diverse customer needs; being aware and responsive to different cultural preferences, accessibility needs and communication styles.
Dream It & Own It
* Own your customer interactions from start to finish ensuring every customer leaves satisfied, going above and beyond to resolve issues.
* Take accountability for your personal performance and sales targets, regularly reviewing progress and taking steps to exceed goals.
Skills & Knowledge Required
• Effective, confident communication, engaging proactively with visitors and colleagues.
• Experience working in a fast-paced environment.
• The ability to keep calm under pressure.
• The initiative to identify jobs that need completed.
• An ability to work at pace whilst maintaining great customer service.