A chance you've been waiting for?
This is a fast paced and rewarding role which would suit someone looking to utilise their strong customer service and administrative skills.
Your main responsibilities will be:
* Co-ordinate and distribute essential support for customers
* Respond to customer queries to establish need and ensure the appropriate support and onward referrals are in place
* Respond and appropriately deal with additional service enquiries received into the inbox, team Dynamics tasks and via the SNG website by customers, colleagues and external organisations.
* Administer, co-ordinate the implement the delivery and monitoring of customer grants and support interventions
* Processing finance requests
* Supporting with other Employment and Skills related projects
You don't need to have previous experience in a similar position, as we're keen to hear how your transferrable skills would make you the ideal candidate. You must be passionate about people and helping to take action that can help improve their circumstances and opportunities, have an interest in community investment and customer support.
Essential skills
* Excellent communication skills both verbal and written
* Excellent record keeping and attention to details
* Ability to work with empathy and patience in a fast-paced environment
* Experience maintaining records, documentation, or tracking systems
* Ability to follow processes accurately and help improve them over time
* Comfortable working with data, spreadsheets, or basic reporting
Full on the job training will be given, so a keen desire to learn and progress is essential. We want to ensure roles have variety and opportunity to develop and are looking for someone who is willing to get involved in a variety of tasks and projects and can work autonomously
Your Benefits:
We have some great benefits at SNG, including:
* 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
* Chance to buy or sell holiday as part of our flexible benefits package
* 3 additional paid Wellbeing days and 2 paid volunteering days
* Generous matched pension scheme up to 12% andLife cover at 4x salary
* Enhanced maternity/adoption pay
* Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
* Options for private medical insurance, dental insurance and critical illness cover
* Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
Sound like your kind of role?
We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive.
Apply today to be considered for this opportunity!
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