Andersen Group Realty of Keller Williams Realty Boston Northwest • Winchester, MA, US
Posted 12 days ago
Description
Director of Operations
This person is a self-starter with a positive attitude who enjoys working with people to achieve tremendous results. Team player who loves a good challenge, has a high level of integrity, and works diligently to exceed expectations. A leader who is also willing to follow and implement someone else’s vision while having fun with colleagues and clients. This person is highly organized, detail-oriented and thrives in helping others grow. This position requires you to be in the office in Winchester, MA. No remote applicants, please.
Job Description:
* Supervises all administrative and marketing processes.
* Trains and manages all employees in conjunction with Team Lead.
* Establishes and executes plans to ensure the smooth operation of the office and attainment of team goals.
* Responsible for creating, tracking, and managing all financial systems.
Responsibilities
* Research and development of all systems for transaction coordination, internal communication, client communication, information and tracking management and central database management to optimize employee time, client experience and company dollars
* Assists as needed and serves as a consultant in the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems
* Developing the organizational structure and pay structure of all administrative personnel and maintaining and keeping to the divisional budget.Continually evaluate systems and structure to meet demands and assess scalability
* Create and maintain an operations manual that documents all systems and standards
* Overseeing bookkeeping, accountants, monthly review of profit and loss statements and researching discrepancies
* Lead and supervise all administrative personnel
* Organization & Management
* Continually improve systems to ensure smooth operations
* Create and maintain new employee onboarding systems
* Train all new employees on team and market center procedures
* Supervise Closing Manager, Inside Sales Agents and Virtual Assistant; work with Team Lead to hold agents accountable
* Track and review team goals weekly
* Attend trainings as needed
* Schedule team travel and training
* Schedule and coordinate vendor visits for team
* Manage website domains and ensure they are being forwarded properly
* Customer/Agent Relationship Building
* Build relationships with the clients
* Acts as gatekeeper for Team Lead
* Provide training and support to all team members
* Conduct weekly coaching meetings with employees – Closing Manager, ISAs, and VA.
* Lead Monthly Operations Meeting
* Purchase and mail referral gifts
* Order all office supplies/Business cards
* Supervise marketing events to generate business
* Order signs and lock boxes
Lead Capture
* Prospect for new clients
* Route buyer and seller appts to appropriate agents
* Manage CRM, autodialer, and directory service. Evaluate ROI every quarter. Track lead sources and lead generation success
* Protect Team Lead's lead generation time
* Write thank you cards and call any referring agents within 48 hours of receiving the lead
Contract to Close
* Supervise lead to close process and hold team accountable
* Manage all databases associated with client experience
* Track all commissions and cap payments
* Order client gifts and materials
* Send and/or coordinate client and agent referral gifts
Qualifications
* Team Player who will help roll up their sleeves and help others
* Working knowledge of the MASS real estate process and contracts
* Benefit to have your real estate license or willing to get one
* Knowledge of the real estate process and procedures here in MA +
* MUST BE IN THE OFFICE
* Knowledge of Keller Williams Command +
* Knowledge of CRM, Follow Up Boss and SISU
Compensation
$75,000 - $110,000 + bonus based on experience
About Andersen Group Realty of Keller Williams Realty Boston Northwest
We are a nationally recognized real estate group in the Greater Boston area and ranked as the #1 Keller Williams team in Massachusetts in 2022 & 2023 with over a billion dollars in residential real estate sales over the past 20 years. As a growing team, we are focused on maintaining our standards through a very selective hiring process. You will work with highly motivated and supportive coworkers who want to see you meet your goals.
We are a growth-oriented organization and provide ongoing training, tools, and systems to improve communication, sales, and other skills to help you thrive in your career. You will join a highly professional, yet welcoming group that enjoys monthly team outings and hosts a variety of customer appreciation events to celebrate our hard work and well-earned client relationships.
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