We are seeking an experienced Cisco Unified Communications (CUCM) and Unified Contact Center Express (UCCX) Upgrade Engineer to support planning, execution, and post-upgrade validation of Cisco voice and contact center platforms. This is a remote contract role focused on system upgrades, migrations, and platform stabilization in enterprise environments.
The ideal candidate has hands-on experience upgrading CUCM and UCCX across multiple versions, strong troubleshooting skills, and the ability to work independently in a project-based engagement.
Responsibilities
* Plan, design, and execute CUCM and UCCX upgrades in accordance with Cisco best practices
* Perform pre-upgrade assessments, compatibility checks, and risk analysis
* Upgrade related components including:
* IM & Presence
* Cisco Unity Connection (if applicable)
* Finesse
* Cisco Voice Gateways (IOS/IOS-XE)
* Validate system functionality post-upgrade (call processing, contact center flows, reporting, integrations)
* Coordinate upgrade activities with stakeholders, vendors, and change management teams
* Perform backups, restores, and disaster recovery testing
* Troubleshoot and resolve issues related to call routing, CTI, agents, and applications
* Document upgrade procedures, configurations, and rollback plans
* Provide knowledge transfer and post-upgrade support as required
This is an initial 1 month contract with opportunity to extend - applicants must hold active SC Clearance.