Trade Operations Manager (Electrical Services)
Location: Bristol & South West Remote initially with plans to centralise HQ later in the year
Job Type: Full-time, Permanent
Salary: Competitive, based on trade experience
IMPORTANT – READ BEFORE APPLYING
This role requires prior experience working inside a trade services business.
You must have worked in an environment such as:
* Electrical
* Plumbing
* Gas
* Construction
* Facilities / Maintenance
* Trade contracting or service delivery
If your background is corporate HR, retail ops, admin, or non-trade operations only, this role is not suitable and your application will not be progressed.
Job Description
MJP Electrical is a fast-growing electrical services business operating across Bristol and the South West.
We are at a critical stage where the business must run operationally without the founder being the bottleneck.
This role exists to own trade operations end-to-end.
This is not a support or coordinator role.
It is a hands-on operations ownership role where daily realities include:
* engineers running late
* jobs overrunning or changing mid-day
* customers under pressure
* parts not always available
* live schedules that must be constantly optimised
* system accuracy directly affecting cashflow
If you enjoy bringing order to chaos and making decisions with incomplete information, this role will suit you.
What You'll Be Responsible For
Service Delivery & Schedule Control
* Own the live engineer schedule and daily capacity
* Optimise routing, availability, and job sequencing
* Pull jobs forward when engineers finish early
* Manage overruns, delays, and same-day changes
* Keep customers informed and expectations managed
Job Lifecycle & Data Accuracy
* Own job cards from booking through to completion
* Ensure job status, notes, follow-ons, and outcomes are accurate
* Prevent errors that delay invoicing or damage cashflow
Materials, Purchase Orders & Margin
* Control purchase order accuracy
* Ensure materials used align with works completed
* Prevent missed charges and margin leakage
Engineers & Customers
* Act as the operational point of contact for engineers
* Handle pushback calmly and decisively
* Manage escalations without drama
* Balance empathy with accountability
Systems & Operational Hygiene
* Maintain clean, accurate data across job management systems
* Ensure smooth flow from booking → completion → invoice
* Identify bottlenecks early and fix them
Requirements
Requirements
Essential (Non-Negotiable)
* Previous experience working inside a trade services business
* Experience managing live schedules with field engineers
* Comfortable dealing with customers when things go wrong
* Strong understanding of how job data affects invoicing and cashflow
* Confident making decisions under pressure and with incomplete information
* Experience using job management systems
(ServiceM8, Simpro, Jobber, ServiceTitan, or similar)
* Strong written and verbal communication skills
Desirable
* Electrical or facilities services background
* Experience improving operational processes in a trade environment
* Ability to spot patterns and prevent recurring issues
* High attention to detail without losing pace
Not Suitable If You
* Have never worked with trades or engineers
* Prefer theory over execution
* Avoid difficult conversations
* Need structure before taking responsibility
* Want a quiet or predictable 9–5 role
Benefits
Benefits
* A senior, trusted role with real ownership and autonomy
* Direct impact on how the business operates and scales
* Opportunity to remove the founder from day-to-day operations
* Stable, growing trade business with long-term vision
* Competitive salary based on experience
* Respect, authority, and accountability — not micromanagement
* Opportunity to grow with the business as it expands