Company Description
IT Scotland, based in Glasgow, specializes in security, business continuity, and modern recovery systems, ensuring businesses can efficiently recover from IT challenges. We provide IT support and services tailored to enable our clients to focus on their business while we manage their technical needs, reducing costs and minimizing downtime. With a flexible and customer-focused approach, our solutions prioritize client satisfaction by addressing unique business IT requirements. Our expertise allows businesses to operate seamlessly while we handle IT issues, offering services such as fixed-price support contracts to simplify IT budgeting.
Role Description
We are seeking an Engineer for an on-site contract role based in Glasgow. The Engineer will be responsible for maintaining, troubleshooting, and optimizing IT systems to ensure seamless business operations. Day-to-day responsibilities involve diagnosing and resolving technical issues, configuring and maintaining hardware and software, and enhancing system security. You will collaborate directly with clients to deliver tailored IT solutions and ensure high standards of customer satisfaction.
Qualifications
* Technical expertise in IT system troubleshooting, hardware setup, and software configuration
* Knowledge in network security, recovery systems, and business continuity planning
* Proficiency in IT support, customer service, and handling client-specific technical needs
* Strong analytical and critical-thinking skills to resolve issues effectively
* Ability to work under pressure, meet tight deadlines, and adapt to evolving technical requirements
* Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are highly preferred
* Prior experience in the IT services domain, particularly with a focus on enhancing operational efficiency
* Strong communication skills and the ability to work collaboratively with clients and colleagues