Receive enquiries from tenants and applicants, by telephone, giving advice or referring to HPRT or Housing Options staff as appropriate. Explain to tenants and applicants the basic provisions of the Lettings Policy and Practice, and their consequent housing or re-housing options, including housing association and private sector opportunities. Identifying appropriate cases (those homeless or threatened with potential homelessness) to be referred to HPRT Case Manager for specialist advice, making appointments and/or assisting in the use of technology. Maintain the Councils computerised waiting list and allocations program, and other I.T. software ensuring accuracy and promptness of input. Collect and present information as directed for performance indicators and government statistics. Respond to other enquiries regarding the Homelessness/Housing Advice Service. Maintain records of the use and availability of temporary accommodation, furniture storage and transport for homeless people and their belongings. Subject to experience and competency, assist the Case Managers in investigating homelessness claims. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.