Warehouse Administrator and Customer Service Agent
Location: Paddock Wood
Contract Type: Permanent
Salary: £28,080pa
Hours of Work: Monday to Friday 8am – 5pm
Position Overview
Our client, a leading provider of premium eCommerce fulfilment solutions, is seeking a proactive and customer‑focused Warehouse Administrator and Customer Service Agent to join their team in Paddock Wood. This is an excellent opportunity for a candidate with a strong work ethic and attention to detail to make a positive impact on the customer experience.
Benefits
* Join a fast‑paced and supportive environment focused on delivering excellent service
* Play a key role in enhancing the customer journey for a leading eCommerce fulfilment provider
* Develop your skills in customer service, problem‑solving, and warehouse operations
* Benefit from a competitive hourly rate and permanent contract
Responsibilities
* Act as the primary point of contact for customers, addressing inquiries through various channels
* Provide accurate and timely information on orders, shipping, and product availability
* Work closely with internal teams to escalate and resolve customer concerns promptly
* Record and track customer interactions for accurate reporting and analysis
* Conduct stock investigations and warehouse error checks, implementing corrective measures as needed
Candidate Profile
* Proactive, can‑do attitude with a strong customer‑first mindset
* Proficient in Microsoft Word and Excel
* Excellent attention to detail and accuracy
* Strong communication skills, both written and verbal
* Solid work ethic, reliability, and a focus on quality
* Previous warehouse or fulfilment experience and familiarity with warehouse management systems (preferred but not essential)
#J-18808-Ljbffr