The Company:
* Innovative data-led platform focussing on employee safety and wellbeing across a range of major sectors.
* Well-established, highly profitable and working with over 90 clients in the travel space.
* Huge untapped market potential and now on an exciting growth journey!
The Opportunity:
Join this hugely successful business offering an innovative solution to a number of major sectors!
The first dedicated hire of this nature, as they look to optimise their client strategy and build a more scalable operation in the coming years. The setup at the moment is certainly in need to optimisation and you will be key in helping drive that change!
Work closely with the Account Lead and the Data Teams to provide 1st and 2nd line support as well as provide API integration assistance, and proactive customer enablement.
Your overarching objective is to support with the delivery of ultimate client success from the platform, and to do this, you will apply all your technical expertise along-side a strong client facing manner!
The Ideal Candidate:
* 3+ years of experience in within a technical customer facing role, within a SaaS organisation.
* Prior experience dealing with 1st and 2nd line support queries.
* Prior experience in a small, start-up aligned business where processes, playbooks and ways of doing are still being formed.
* Hands-on experience with REST APIs, integrations, and tools such as Postman.
* Excellent customer communication skills (verbal and written), with the ability to explain technical topics to non-technical users.
* Strong organizational skills and ability to juggle multiple client issues.
* Customer-focused, proactive, and solution-oriented.
* Experience in Fatigue Risk Management, Aviation, Transportation, Healthcare, or other safety-critical industries.
* Familiarity with CRM/support software such as Zendesk
* Knowledge of authentication protocols (OAuth, API keys).
* A start-up experienced person who can self-motivate and work autonomously.
The Package:
* A base salary up to £55k.
* 25 Days annual leave, plus bank holidays.
* Fully remote working setup.
And more!
ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!