Towcester Vets have been caring for the animals of Towcester and the surrounding areas for over a century – we pride ourselves on our customer service and the professional but personal veterinary service we offer.
We are now looking for a new Receptionist to join our existing team, providing a friendly and efficient point of contact for our valued small animal clients using our Towcester branch (and other clinics if required).
You will be the face and voice of the business Some of our clients have been with us for many years and the strong relationships our Reception team enjoy with them help us to maintain a high level of service.
Responsibilities within the role will include:
* Greeting clients and dealing with a range of queries both in person and on the phone
* Dealing with emergencies in a calm and professional way
* Projecting a positive, friendly and professional image of the Practice
* Booking appointments for multiple vets on a busy diary
* Taking payments
* Communicating and liaising with the vets and wider Practice team
* Maintaining standards of presentation of the Reception area
* Dispensing medication and repeat prescriptions
* Selling food/pet toys
* Administrative tasks associated with our small animal veterinary service
And you will need to have the following skills and experience:
* Enthusiasm, with a passion for customer service
* Attention to detail with the motivation to follow tasks through to completion
* Exemplary communication skills – as there will be much liaison with our other clinics as well as clients
* Ability to multitask, remain calm under pressure and prioritise your workload
* Proactivity and supportive of other team members
* Embody our Practice values of Communication, Joy, Compassion and Choice
* Resilience - we work in a challenging but rewarding industry
* Previous administration/reception experience including IT skills
* Genuine love for animals
This role is – Monday - Friday 8.30am – 5.30pm plus the occasional Saturday morning if required.
To be considered for this position please submit your CV plus a covering letter outlining why you are interested in joining our Practice, plus your salary expectations and notice period to Sue Adams, HR Manager
Job Type: Full-time
Pay: £12.21 per hour
Expected hours: 42.5 per week
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
Work Location: In person