Retail and Cafe Manager – Stirling Community Hospital
Join Royal Voluntary Service as a Retail and Cafe Manager at Stirling Community Hospital. Apply today to work part‑time on a permanent basis in a rewarding NHS environment.
Base pay range
£13.19 per hour (full‑time equivalent £24,023 per annum)
Location
RVS, Stirling Community Hospital, Stirling, FK8 2AU
Hours
Monday to Friday, 30 hours per week – flexible rota to ensure full coverage.
About the role
Royal Voluntary Service hospital cafés, shops and trolleys are a vital part of the NHS. Your role will lead a passionate team of staff and volunteers, delivering outstanding customer service and maintaining the highest standards of retail and café operations.
What you’ll bring
* Excellent communication skills with the ability to connect with a diverse range of customers.
* Strong leadership and people‑management skills, proven through at least two years of experience in a retail or café environment.
* Cash handling experience and knowledge of EPOS/till systems.
* Understanding of food safety and health & safety procedures.
* Proficiency in Microsoft Office and email at a basic level.
* Ability to keep a calm, professional presence in a fast‑paced environment.
* Organised, prioritising, and delegating skills with a drive for continuous improvement.
* Willingness to attend additional training and undertake professional development.
Job requirements
* At least two years of management experience, preferably in a retail or café setting.
* Cash handling experience and experience working with volunteers.
* Knowledge of food safety and health & safety, EPOS/till systems and general administration.
* Strong communication and organisational abilities.
* Flexibility to attend out‑of‑hours training if required.
* Good literacy and numeracy skills.
Job responsibilities
* Oversee all aspects of the store’s operations, including stock control, staffing, and day‑to‑day functioning.
* Meet or exceed the agreed profit and loss (P&L) budget and monitor performance regularly.
* Maintain a safe, clean, and organised environment, providing friendly and efficient customer service.
* Ensure compliance with statutory standards – Health and Safety, Food Hygiene, Data Protection, and Financial controls.
* Lead by example to create a positive volunteer experience, motivating both volunteers and employees.
* Co‑ordinate recruitment and training of volunteers and staff, providing coaching and mentoring.
* Use management reports to monitor performance and identify improvement opportunities.
* Collaborate with the Area Manager to develop and implement the local Retail Business Plan.
* Maintain effective working relationships with the local NHS team.
* Provide regular performance updates to the Area Manager.
* Work flexible hours aligned with store trading hours.
Benefits
* Salary of £13.19 per hour (FTE £24,023 per annum)
* 26 days’ holiday pro‑rated plus paid statutory Bank Holidays
* 10 weeks’ paid sick leave after successful completion of probation
* A comprehensive pension scheme
* Death in Service benefit (subject to qualification)
* Enhanced family leave schemes
* Access to employee rewards website for discounts and cashback
* 24‑hour doctor line, dental/optical and other therapy supports
* Confidential employee assistance programme with up to six face‑to‑face counselling sessions
* Extensive online and on‑the‑job training to support your success
* Flexible and supportive working conditions
* Opportunities to develop new skills and progress your career
* The chance to make a positive, lasting impact on communities and society
Application deadline
The closing date for this role is 21 November 2025. We reserve the right to close the vacancy early should sufficient applications be received.
Equal opportunities
At Royal Voluntary Service we celebrate difference, aim to build inclusive teams and are committed to equality, diversity and inclusion. Learn more about our EDI policy on our website.
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