Windlesham
£30,000
About the Role
We’re looking for a proactive and organised Key Account Support Coordinator to support a portfolio of client accounts. You’ll act as a key link between clients and internal teams, helping ensure smooth communication, efficient service delivery, and high levels of client satisfaction.
Key Responsibilities
* Act as a point of contact for client accounts
* Support communication between clients and internal teams
* Handle enquiries, issues, and service requests promptly
* Assist with resolving complaints and improving processes
* Manage helpdesks, client portals, and raise purchase orders
* Support reporting, KPI tracking, and client reviews
* Work closely with colleagues to ensure client requirements are met
About You
* Strong client service and communication skills
* Organised with the ability to manage multiple tasks
* Proactive and solutions-focused
* Confident working independently and as part of a team
* Experience with Microsoft Office and CRM systems