This is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career.
Job Overview
Connect with customers both over the phone and via our ticket system. Providing excellent customer service to customers to assist them with any account issues they may have as well as offering them add-ons to their current service. Dealing with tickets that come in from customers and clients to resolve their queries and provide them with assistance.
Responsibilities and Duties:
● Making courtesy calls to our customers
● Maintain records of customer interactions
● Checking and verifying information provided
● Issuing refunds
● Assisting with general customer support and ticket administration
● Responding to customer tickets in a timely manner
● Dealing with low end customer complaints
● Verifying customer information via the approvals system
● Investigation and resolution of duplicate accounts
Requirements:
● Good telephone manner
● Excellent communication skills, both verbally and written
● Competency with Microsoft Office
● Computer literate
Additional High End Duties when progress to Senior Support:
● Managing dispute refunds to keep at reasonable levels
● Training Junior colleagues
● Handling all customer complaints through to completion
● Dealing with external bodies
● Helping and supporting in the creation and shape of department policies
● Champion of the department and give input in meetings helping improve general day to day for everyone in department
● Basic reporting of key stats and numbers as well as weekly round up of issues
● First point of contact for the dispute callers
● Overseeing quotes
This is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career.