Contract Administrator – HVAC & Mechanical Services Location: Reigate, Surrey Salary: £26,000 – £32,000 per year Job Type: Full-Time, Permanent An established and reputable Heating, Air-Conditioning, and Mechanical Services company — proudly operating for over 50 years — is seeking a Contract Administrator to join their team in Reigate. Serving London and the surrounding areas, the business offers a supportive, family-run working environment with a strong focus on teamwork and customer satisfaction. This role is ideal for a detail-oriented, organised professional with a proactive approach and a passion for delivering high-quality support to both clients and internal teams. Key Responsibilities: * Coordinate incoming calls and service requests * Schedule and manage engineers for both planned and reactive maintenance * Follow up on reports, quotations, and required documentation * Communicate effectively with clients, ensuring a high level of customer service via phone and email * Support parts procurement and liaise with subcontractors * Organise and schedule Planned Preventative Maintenance (PPM) visits * Send maintenance reports and invoices to clients * Maintain job records and schedules using internal systems, including CLIK * Escalate issues as appropriate to ensure swift resolution ...