As the Critical Facilities Maintenance (CFM) Lead Engineer, you will be reporting directly to the Data Centre Manager and also the Critical Facilities Maintenance Manager, responsible for the support and delivery of Facility Management (FM) services to NTT Data Centres, ensuring operational performance and efficiency is always maintained to the highest possible standards. Provide engineering support and guidance in general on property matters affecting the on-going management and development of NTT Data Centres. Whilst being responsible for the management of the CFM day engineers on your site, including but not limited to, you will ensure the training matrix are up to date, all planned absences are covered and scenario drills are completed. You will provide technical support and leadership across the site on critical facility matters, including first line response to any incidents that arise. You will provide engineering services and guidance on facility matters affecting the day-to-day management and development of the critical and non-critical infrastructure. You will plan, manage and implement the delivery of FM services to the Data Centres ensuring optimal operational performance, and that compliance is always maintained to the highest possible standard, provide engineering services and guidance in general on matters affecting the on-going management and development of the Data Centres. What you will do * Maintain and supervise the site shift engineering team * Work closely with the Critical Facilities Maintenance Manager and maintain responsibility for ensuring services are delivered in accordance with best practice processes and procedures * Manage the CAFM system and ticketing queues * Ensure there is continuous development of the sites Emergency Operations Procedures and Standard Operations Procedures * Be the first level of escalation for technical and non-technical issues for the shift engineering team * Support the shift engineering teams to ensure correct operation of the critical services of the Data Centres * Ensure site logbook systems are current and correct and maintained in accordance with the respective compliance Act as an Authorised Person for the SSOW for both Low Voltage and High Voltage systems * Identify faults and accurately diagnose root causes Perform any other reasonable duty or request as deemed appropriate by Management * From time to time be prepared to work unsociable hours during critical maintenance windows or unforeseen maintenances What we are looking for * Working knowledge and understanding of engineering operations within Mission Critical Environments * Creating and developing SOP and EOP documentation and other related/similar processes * Excellent attention to detail, ability to present complex technical problems and resolution options in a clear well thought out easy to understand way * AP12 LV/ AP15 HV Authorised Person * 17th or 18th Edition certified (or comparable) electrical qualification, ideally electrical test & inspection * HND or similar in relevant area (Mechanical, Electrical, Building Services) * IOSH – Working Safely * Comprehensive mechanical engineering understanding * LV Switching experience (HV an advantage) * Excellent organisational skills with the ability to prioritise and good analytical/ problem solving skills * Self-motivated and keen to develop, with a willingness and desire to learn * To undergo full security checks to BS7858:2019 standard What we offer you * An agile company culture with short decision-making paths and plenty of opportunities to show personal initiative * Flexible working time models and mobile working (depending on your role) * Allowance for the use of public transport and job bikes * Allowance for the use of health and wellness * Individual training and development opportunities * Numerous other additional benefits such as birthday vouchers, employee advisory program, employee referral scheme, lunch allowance, company events, etc. We look forward to hearing from you! About the Global Data Centres division of NTT DATA NTT Global Data Centres is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC. As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centres. Working at NTT Global Data Centres At NTT Global Data Centres, we stand as one of the largest data centre providers, dedicated to powering the digital infrastructure of tomorrow. Innovation is in our DNA. We thrive on pushing boundaries, exploring new possibilities, and embracing emerging technologies to continuously ensuring that every interaction, every solution, and every outcome exceeds our clients’ expectations. Our values are the guiding principles that shape our culture, define our identity, and propel us forward as one of the industry leaders. Interested in becoming part of an agile international team and actively shaping the digital infrastructure of tomorrow? Join our team by submitting your application today