Hours: Part-time: Friday 8am - 6pm, Saturday 8am - 6pm, and Sunday 11am - 5pm
About the role
At Arnold Clark, you'll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.
As a Customer Experience Host, you'll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner, you'll deliver excellent customer service while managing daily admin duties and maintaining branch standards with enthusiasm and a smile.
Day-to-day duties
1. Act as the first point of contact for our customers, in person and on the phone
2. Manage a large volume of customer calls and deal with enquiries effectively and efficiently
3. Ensure the customer areas are kept tidy and presentable, and that our customers are well looked after
4. Work proactively with all departments within the branch
5. Go the extra mile for all our customers
Skills and qualities
* A fantastic telephone manner
* Excellent interpersonal skills
* A genuine interest in delivering excellent service and going above and beyond for our customers
* The confidence to work independently and also as part of a team
* Highly organised with the ability to multi-task
Nice to have (but not essential)
* Knowledge of Cisco telephony
* An understanding of Microsoft Office and Excel
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives, and multiple approaches are celebrated. We care about our employees and communities, nurture talent, encourage ambition, and are passionate about people who take pride in their work. Our employees are at the heart of everything we do—diverse in our makeup, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.
Benefits include:
* 33 days' holiday allowance with room to grow
* Generous retail discounts
* Private healthcare
* Simplyhealth access to a GP 24/7 and claims for medical and dental treatments
* Pension scheme
* Maternity and paternity packages
* Opportunities for training and progression
* And much more…
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