Experience Management Consultant
Requirements:
* Degree in IT, Management, Psychology, Data Analysis or equivalent
* Minimum 3-5 years of relevant experience
* Understanding of Experience Management concept (CX / DT background is a plus)
* Basic knowledge on XM tools (preferable Qualtrics)
* Research and need analysis capability
* Customer / Partner Journey mapping, Customer segmentation and personas creation
* Service blueprint design
* Collect and coordinate data (rules, survey standards, metrics selection)
* Analytical approaches, reporting and create dashboard
* Implement, roll out and communicate XM as per XM framework (from Nang)
* Candidates can be not fully IT background. Psychology and Data Analyst background are possible.
* Prefer candidates who are skilled in business case calculation, business analysts.
* Excellent communication and interpersonal skills
Interested applicants please forward your updated profile to ashokp.sg@mouritech.com
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