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Project Administrator
Based in Kentish Town
Office based
0800-1700
£30K per annum
Key Responsibilities
1. Identify and correctly handle initial key stakeholder dissatisfaction in the first instance and manage effectively to prevent complaint escalation where possible.
2. Keep the company's complaint log up to date and convert key data into information to report on trends. Provide recommendations on how to improve services based on trends and findings from investigations.
3. Liaise with key stakeholders and ensure they are advised of outcomes following communication.
4. Manage compensation or goodwill gesture arrangements if required, following the correct process to have such arrangements approved by the Customer Service Manager/Contract Manager.
5. Develop effective working relationships with client representatives, including housing and disrepair departments, to reduce duplication and ensure consistency of information and approach, keeping tenants fully informed about building works and programmes.
6. Attend Tenants and Residents Association meetings as required.
7. Produce and maintain a monthly report detailing survey findings and actions taken to address issues or problems that have arisen.
8. Carry out any other ad hoc duties necessary for the operational running of the business as instructed by Line Manager or Directorate.
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