Job Title: Import Operator Location: Gateshead (Hybrid after probation) Salary: £26,000 - £35,000 (DOE) Benefits: 33 days holiday (including bank holidays), hybrid working (44 days per year), professional growth opportunities, supportive team culture The Company: Join a respected and growing logistics business with a friendly, people-first culture and a strong reputation in global supply chain management. The company is known for its collaborative approach, flexibility, and commitment to helping staff grow and develop in a supportive environment. Working Hours: Full-time - Monday-Friday | 9am-5pm Job Description: We are seeking a full-time Import Operator to join our busy import department. The successful candidate will be responsible for coordinating and managing the full cycle of import shipments, ensuring smooth delivery of goods, customs compliance, and excellent customer service. This role requires strong organisational skills, knowledge of import processes, and the ability to work in a fast-paced logistics environment. As an Import Operator, you will: * Coordinate and manage all import shipments from booking to final delivery * Liaise with overseas agents, shipping lines, airlines, and hauliers * Prepare and process import documentation (invoices, packing lists, bills of lading, airway bills, etc.) * Ensure customs compliance and handle clearance requirements (ASM Sequoia system experience beneficial) * Track and monitor shipments, updating clients proactively * Manage freight charges, duties, and invoicing accurately * Work closely with internal teams to ensure a smooth flow of information Skills & Experience: * Experience in freight forwarding, specifically import operations (air, sea, or road) * Strong knowledge of customs procedures and Incoterms * Excellent communication and attention to detail * Proficiency in MS Office and freight management systems Why Should You Apply? This Import Operator opportunity offers stability, flexibility, and the chance to join a supportive, professional, and forward-thinking logistics business