Join to apply for the Customer Service Representative role at Quipt Home Medical
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Join to apply for the Customer Service Representative role at Quipt Home Medical
Description
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
Position: Customer Service Representative
Reports To: Branch Manager/CSR Director
Position Summary: As a Customer Service Representative, you are the direct point of contact for patients, caregivers, referral sources, or commercial accounts. You will provide equipment and/or services, interact with customers to provide information, handle complaints, and process customer orders efficiently and courteously. You will also investigate and respond to inquiries regarding shipments, products, deliveries, and complaints.
Benefits include:
* Medical Insurance - multiple plans
* Dental & Vision Insurance
* Disability Options
* Life Insurance
* Generous PTO
* Paid Holidays
* 401K and matching
* Competitive Pay
Essential Responsibilities:
1. Understand all products, policies, procedures, and training programs.
2. Perform insurance verification, eligibility, and prior authorizations.
3. Handle customer inquiries, complaints, and order processing accurately and courteously.
4. Coordinate deliveries and pickups, and ensure proper documentation and compliance.
5. Maintain patient files and participate in training programs.
6. Demonstrate excellent communication skills and adhere to company policies.
7. Perform additional duties as assigned, including working at different locations and developing job-related skills.
Requirements:
* High School Diploma or equivalent
* Experience in clerical or customer service environment
* Knowledge of Microsoft Office
* Strong communication and interpersonal skills
* Medical billing or office experience preferred
Additional info:
* Position is non-exempt and full-time
* Entry level seniority
* Industries: Hospitals and Healthcare
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