Are you passionate about helping people and making a difference to communities? As a Payment Support Advisor at Amplius, you’ll work with customers to manage rent, sort out payments, and find solutions that work for them. You’ll provide friendly, practical support while helping people stay on track financially and keeping our communities strong and secure.
💰Salary: £25,262.07 pro-rata (FTE £33,300)
📝Contract: Permanent, part time
⏰Your week: 27.5 hours (Monday - Friday 9am – 2.30pm)
📌Location: Hybrid with a weekly presence in our Milton Keynes, Rushden, Peterborough or Boston offices.
✨Snapshot of your role
* Manage rent and other customer accounts, monitoring arrears and taking timely action to minimise debt
* Act as the main point of contact for the Payment Support Service, handling incoming enquiries and proactively engaging with customers
* Negotiate affordable and sustainable repayment arrangements, balancing customer needs with the organisation’s income priorities
* Provide clear and professional advice on budgeting, benefits, and financial support, signposting to specialist services when needed
* Maintain accurate case notes and records in housing management systems, ensuring all interactions are logged correctly
* Prepare and progress formal recovery actions, including Notices of Seeking Possession, in line with policy
* Work collaboratively with internal teams and external partners to ensure a coordinated approach to arrears management
🔍What we’re looking for
* Experience in a customer-facing role, ideally within rent or income recovery, credit control, or financial support
* Proven ability to manage arrears and negotiate sustainable payment arrangements with customers
* Experience supporting customers experiencing financial difficulty, with an understanding of vulnerability and tenancy sustainment
* Strong communication skills, with confidence handling sensitive and challenging conversations by phone and in writing
* Good knowledge of income recovery processes, early arrears management, and welfare benefits relevant to social housing
* Highly organised, with sound judgement, attention to detail, and experience maintaining accurate records on CRM or housing systems
* Proficient IT skills and the ability to work proactively, independently, and collaboratively, with a commitment to learning and development
Please read the attached Job Description before applying so you get the full scope of the role.
🚨Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 22 February
Phone screening: 26 February
Interviews: 4 March
🚫We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Have questions? 🧐Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!
INDMED