Description:
Berry Recruitment are NOW hiring for 2 committed and experienced Temporary Home Delivery Customer Service Assistant to work for a Manufacturing & Supply company in Banbury, Oxfordshire.
Role: Home Delivery Customer Service Assistant
Salary: £12.30 per hour
Location: Banbury, Oxfordshire
Hours: Full time – Office Based
Term: Temporary starting asap until August 2025
Key Responsibilities of the Home Delivery Customer Service Assistant:
1. Responds promptly to any customer enquiries and any transport queries.
2. Deals directly with customers on any Customer Service-related questions either by telephone or electronically.
3. Liaises with the warehouses, the delivery companies and customers in respect of delivery failures/queries.
4. Investigates customer issues and complaints through to resolution.
5. When required, escalates customer queries/complaints as appropriate to Line Manager.
6. Supports the Consumer Service Team Leader with KPIs, projects and any other business related to Customer Service or Home Delivery.
About you:
7. Proven track record in a similar position.
8. Excellent telephone manner.
9. Accurate IT skills and data entry, with experience of working with spreadsheets and within a call centre, help desk.
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!"
For more information and to apply, contact the Oxford branch of Berry Recruitment – 01865 777733 or click 'Apply Now' to submit your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.