* Keyboard skills
For Informal Enquiries, Please Contact
Leanne Hellier, Administrative Team Leader
leanne.hellier@nhs.net
About The Role
An exciting opportunity has arisen for a motivated and wellorganised Band 3 Clerical Officer to join the Burns Therapy, Plastics and Hand Therapy Team within the Mid Yorkshire Teaching NHS Trust. This is a parttime (30 hours per week), fixedterm position for 12 months.
We are seeking an enthusiastic administrator with excellent organisational and communication skills to support our friendly therapy services. The successful candidate will primarily work with the Burns Therapy service, with additional responsibilities supporting Plastics and Hand Therapy. The post involves registering and managing the outpatient referrals, booking therapy appointments for patients and handling general patient enquiries in a professional and helpful manner.
Excellent communication and IT skills are essential, along with strong attention to detail. The role requires ensuring accurate data entry, including inputting statistics and information into Trust databases and systems.
You will be supported by the administrative team leader, however, you will be expected to manage and prioritising your own workload effectively.
Previous experience within an NHS administration role is desirable. Please give evidence of your qualifications in line with the person specification.
Key Responsibilities
Communication
* To provide an efficient customer service including welcoming visitors to the department, dealing with a diverse range of telephone and face to face enquiries from patients, other health professionals, external agencies and members of the general public, in a pleasant and helpful manner.
* To take, relay and deal with, as appropriate, detailed and confidential information and enquiries from a variety of sources. To exercise judgement to analyse and resolve problems.
* To effectively use a variety of verbal communication skills to manage sensitive and difficult situations.
* To adapt communication skills where there may be difficulties with understanding due to physical, cognitive, psychological or social problems.
* To be able to liaise and communicate with a wide range of health professionals, other departments and external agencies, relaying staff, patient and service information efficiently.
* To be able to work within a team environment, attend and contribute to team, group and Trust meetings.
Administrative Skills
* To be responsible for the electronic/written recording of up to date, accurate information relating to the various areas of The Burns and Hand Therapy Services in line with applicable legislation, departmental and Trust guidelines.
* To be able to give advice on Trust policies relevant to the area of work and appropriate to the grade.
* To be responsible for the completion of non-stock and stock requisition forms for ordering items and ensuring that they are monitored appropriately to remain within budget and any issues to be highlighted to the manager.
* To record, restore and maintain an accurate paper based or electronic filing system for specific departmental documentation either alphabetical or numerical, including the handling and appropriate storage of case files.
* To be responsible for the administration and maintenance of IBID System.
* To have a working knowledge of Microsoft Office packages and proven computer keyboard skills.
* To be responsible for the preparing, typing, saving, printing, restoring and distribution of general reports, letters, minutes, memorandums and documents including tables accurately utilising various computer packages/programs.
* To contribute to departmental audits through the compilation of data collection in order to comply with audit requirements.
* To be responsible for overseeing departmental stationery/stock levels including monitoring, ordering, receiving, checking and distributing/storing.
* To follow the locally agreed protocols for the procurement of goods as delegated by the Service Manager.
* To create and maintain electronic databases or spreadsheets containing complex and sensitive information.
* To collect, input and record data with an ability to produce graphs and reports to show statistical information utilising a diverse range of computer/software packages.
* To be responsible for the completion of appropriate departmental statistical records.
* To collate, compile and process information and documents to meet specific deadlines.
* To be responsible for reporting faults to Estates via the helpdesk reporting system.
* To be able to respond to detailed instructions, clarify if appropriate, and work using own initiative.
* To participate in the planning, development, implementation and monitoring of departmental standards and procedures.
* To be able to work using own initiative whilst having the ability to inform a senior administrative staff member of any problems or potentially difficult or sensitive issues.
* To participate in the supervision and development of junior staff within the team
Qualifications
Essential person specification requirements
* GCSE English and Maths at grade C or above or equivalent
* RSA 111 Word Processing or equivalent
Experience
* Previous experience of using Microsoft Word
* Ability to use initiative
* Dealing with the public both in person and on the phone
Knowledge And Awareness
* Awareness of own limitations.
* Confidentiality
* Keyboard skills
* Word-processing skills
* Computer Literacy
Skills And Abilities
* Ability to demonstrate literacy and numeracy skills
* Able to communicate clear and concise information both verbally and in writing
* Ability to prioritise own workload
* Experience of IT systems
Be part of MY team
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application Guidance
We understand that more applicants are using artificial intelligence (AI) technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Our Benefits
* Access to the NHS pension plan
* Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
* Exceptional employee health and wellbeing services
* Extensive benefits and support, including:
* Onsite nurseries and childcare salary sacrifice scheme
* Home electronics scheme
* Cycle to work scheme - subject to eligibility criteria
* Car lease salary sacrifice scheme - subject to eligibility criteria
* Working carers support and advice, carers network and carers passport
* Flexible working options and family and carer-friendly policies
* Established staff networks, including LGBTQ+ and Race Equality
* Career progression, training and support
Skilled worker sponsorship
You can find out more about skilled worker and health and care visas on our. #J-18808-Ljbffr