Overview
Click Here For Job Description This is an exciting time to join an organisation with an essential role in the UK's tertiary education sector. QAA is the UK's independent quality body for tertiary education, and our purpose is to ensure that students and learners experience the highest possible quality of education. We are the UK's authority on quality and standards, acting as custodian on behalf of the sector of reference points including the UK Quality Code for Higher Education, Subject Benchmark Statements, and the Frameworks for Higher Education Qualifications.
We are the trusted partner of governments and funding bodies across the UK. Our working model is remote-first and supports flexible working to meet stakeholder needs. We want individuals and teams to work where, when, and how they want, provided business needs are met.
About The Role
Position: Service Desk Support
Location: Flexible working within the UK (QAA has an office in Gloucester)
Job type: Full-time
Hours: 35 hours per week, flexible working available
Salary: £25,245 - £31,825 per annum, dependent upon knowledge, skills and experience, plus excellent benefits
Responsibilities
* Join our remote-working IT and Digital Services team as a first line support on a full-time, permanent basis.
* Manage all requests for assistance from internal and external colleagues.
* Handle hardware and software support and maintain the integrity of IT systems.
* Be the first port of call for users and act as the primary contact for ongoing support.
About You
* Highly motivated with a can-do attitude. Experience on an IT helpdesk or in a Service Desk support role, seeking more autonomy within a lean remote team.
* Essential: active knowledge of Microsoft 365 Admin Centre and Active Directory; working knowledge of MS Teams; understanding of troubleshooting M365 applications (Outlook and Office).
* Ability to work independently and as part of a team to support internal and external users through to resolution.
How to Apply
More information about this role can be found in the job description. If you would like more information before applying, please contact careers@qaa.ac.uk.
The closing date for applications is Sunday 1 March, so please apply in good time.
To apply, please create a profile on our recruitment portal and submit your CV with a covering letter outlining your experience. Only applications which include a CV and a cover letter will be considered for the role.
Additional Information
QAA recognises the positive benefits of equity, diversity and inclusion. Our aim is to be representative of all sections of society and to create an accessible recruitment process. We are committed to accessibility for all applicants and will make reasonable adjustments as needed during the recruitment process. If you have not heard from QAA within three weeks of the closing date for this vacancy, your application has not been successful. Feedback on individual applications cannot be provided.
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