Work Location: Liverpool or Aberdeen (travel across UK, overseas, offshore, marine).
Overview
As a Field Service Engineer, your primary role will be to ensure the safe execution of all service related projects.
Tasks will be predominantly related to servicing, upgrades and life extension of switchgear and ancillary equipment, delivered at various offices, workshops and customer sites.
Always aim to provide customers with an excellent experience of the company’s products and services.
Key Deliverables
* Fielding enquiries from existing customers relating to technical support, advice, and future service offerings.
* Generating quotations for service related work.
* Undertaking pre‑mobilisation duties, including risk assessments and method statements.
* Participating and promoting a proactive and collaborative approach to health & safety at company and customer premises.
* Safely performing all necessary service related tasks at company and customer premises, including switchgear service & maintenance, upgrades & life extension projects, protection relay testing & upgrades, switchgear breakdown investigation & repairs.
* Undertaking safety, competence and task related training as identified by the company.
* Participating in out‑of‑hours call‑out service as necessary.
* Ensuring all reports and expenses are submitted in a timely manner.
* The company reserves the ability to add further tasks and duties as required.
Reports To
* Service Supervisor
* Technical & Service Director
For Whom Responsible
No direct reports but required to take lead role when working with sub‑contractors on field assignments.
Communications
The role requires a high level of oral and written communication skills both with customers and other departments whose support is essential in the delivery of an effective service. It is essential that the job holder has a professional manner, is genuinely committed to continually improving the standard of customer care and can represent the organisation to customers in the UK and overseas.
Competencies
* Capable of communicating to the team and making decisions on queries that may arise effectively and efficiently, with strong problem‑solving skills and a passion for the customer.
* Commitment to the provision of outstanding customer service.
* Strong understanding of current and future customer needs.
* Ability to work with other departments to deliver appropriate service levels.
* Effective verbal & written communication skills which promote confidence and provide clear information.
* Systematic approach to managing a complex and changing workload.
* Strong results orientation.
* Ability to work well under pressure, maintaining clarity of vision and setting appropriate priorities.
* Ability to apply a systematic approach to problem solving.
Education & Background
* Ideally a time‑served apprentice in an electrical engineering background.
* Educated to a minimum ONC level in electrical engineering (or equivalent).
* Familiar with producing technical reports.
* Experience with fundamentals of electrical switchgear, operation, maintenance and fault finding.
* IT skills including familiarity with Microsoft Office suite.
* Experience of offshore/marine working.
* Experience within a challenging, customer‑focused environment.
The organisation is committed towards equality in employment.
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