Responsibilities
* Dealing promptly with incoming correspondence, telephone calls and enquiries from patients, wards and medical staff in an efficient and effective manner.
* Responsible for ensuring patient details are entered on to the e-Camis waiting list module within 2 working days of arrival in the office.
* To work under the supervision of the Validation and Admissions Officer to ensure that all TCI entries on the waiting list for surgery have a validated clock start.
* Booking patients appropriately and in a timely manner, according to their clinical priority, ensuring national and local waiting times and targets are met, highlighting issues or concerns to the Validation and Admissions Officer.
* Entering patient details on to the e-Camis theatre module, liaising with theatre and treatment centre team leads regarding equipment and correct skill mix of staff available for sessions.
* To ensure that any cancelled operations on the day of surgery are rebooked within the national 28 day target.
* To ensure all lists are fully utilised.
Working for our organisation
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
You will require excellent organisational and computer skills. Duties will include booking patient operation dates and pre-assessments, liaising with a variety of staff at all levels including Consultants and Senior Nurses.
You should have the ability to cope with demanding and changing priorities in a busy environment with a flexible approach to work. The ideal candidate will be a good team player.
Base Location: Royal Bournemouth Hospitals
As University Hospitals Dorset we are a three site acute trust with 'university hospital' status through our partnership with Bournemouth University, working with an annual budget of £730m.
We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you'll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we're also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD our active staff network groups are the Women\'s Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.
As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.
We are aware that some candidates may choose to use AI tools to support the preparation of their application. While this is not discouraged, we kindly remind applicants that submissions should remain an honest and accurate representation of your own experience and suitability. Personal integrity is an important part of the recruitment process.
Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.
This advert may be closed early if sufficient applications are received.
COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.
Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.
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