Manchester, UK.
Role Overview
In this role, you'll make an impact by:
* Conducting oversight of work processed in our operational processing centers to ensure all client service standards are met or exceeded. This work may include transaction processing, records maintenance, payments, reconciliations, and other processes for Transfer Agency.
* Investigating and resolving day-to-day operational queries, issues, and incidents. Analyzing data to monitor performance and drive continuous improvement, owning the review and maintenance of relevant procedures.
* Supporting the operations manager with daily workflow management, training, and development within the team. Participating in periodic reviews and audits with internal and external stakeholders.
* Ensuring all work complies with clients' regulatory requirements including CASS, COLL, COBS, DISP, GDPR, and Consumer Duty, as applicable.
Candidate Profile
To be successful, we are seeking candidates with:
* A combination of education, training, and experience demonstrating the ability to perform the responsibilities of the role. A bachelor's degree may be beneficial but is not necessarily required.
* 5-7 years of total work experience preferred, but we will consider less experienced candidates.
* Experience in a financial services operational area and/or oversight preferred.
* Willingness to develop personal skills in AI/Digital Tools is preferred.
About BNY
At BNY, our culture fosters growth and success. We are a leading global financial services company influencing nearly 20% of the world's investible assets. We harness cutting-edge AI and breakthrough technologies to collaborate with clients and drive transformative solutions.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Join us and be part of something extraordinary.
Benefits
We offer highly competitive compensation, benefits, and wellbeing programs rooted in a culture of excellence and a pay-for-performance philosophy. Our resources support your personal and professional growth, health, and resilience.
Equal Opportunity
BNY is an Equal Employment Opportunity/Affirmative Action Employer committed to diversity and inclusion.
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