Overview
Customer Service Administrator — Worksop
Salary and Benefits
£12.50ph
Working Patterns
Any 5 of 7 days, 8 hours per day with an average of 40 hours per week. Between 6am and 6pm.
Role Information
* Proactive and reactive communication with customers
* Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required
* Liaising with planning and transport regarding late and failed deliveries as well as re-booking
* Supporting the continuous improvement of the customer services department
* Chasing for any PODS that are not received for deliveries, ensuring that everything is received and is compliant
* Contacting delivery points for follow ups
* Debriefing site transportation system accordingly to match the paperwork received
Skills / Requirements
* At least two years’ experience in a similar role is essential
* Own transport is preferable or able to get to site
* Confident manner on the phone as you will be speaking to customers
* Work effectively as part of a team
* Knowledge of Microsoft Packages
* Efficient with inputting data on to systems
* Generating accurate and timely reports
* Well organised and capable of managing tasks
* Good numerical and IT skills
* For this role you will ideally be based within a 30-minute commute of Worksop
Please apply online with your CV and if you have any queries, please contact the office at Rapier Wakefield.
Job Info
* Job Title: Customer Service Administrator
* Company:
* Location:
* Posted: Jan 21st 2026
* Closes: Feb 21st 2026
* Sector: Administration
* Contract: Contract
* Hours: Full Time
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