Job Advert
Incident management, Just better.
At Motor Assist, we believe the traditional approach to incident management is outdated. We're here to change that. Our technology brings agility, transparency, and efficiency to every stage of the process, helping clients get back on the road faster and with less hassle.
Whether it's full end-to-end support or a tailored modular solution, we handle every detail with care and precision. Our mission is simple: to keep drivers driving and deliver peace of mind when it matters most.
We're proud of our strong, people-first culture that prioritises wellbeing, development, and delivering exceptional service to our partners and customers. Learn more about MotorAssist.
What you'll be doing
We are seeking a highly skilled and detail-oriented Motor Engineer Assessor to join our dynamic team. This hybrid role offers the flexibility of remote working, with the requirement for occasional on-site vehicle assessments.
As a Motor Engineer Assessor, you'll be responsible for evaluating vehicle damage and repair estimates across a range of vehicle types, including cars, Light Commercial Vehicles (LCVs), and Heavy Goods Vehicles (HGVs). Your expertise will ensure accurate assessments and cost-effective repair solutions that align with industry standards and customer expectations.
Your responsibilities will include conducting detailed assessments of vehicle damage resulting from accidents or incidents, determining repair or total loss outcomes as well as:
* handling estimates and assessments using Audatex, GT Motive, and AudaAudit tools
* physical inspections and visit repairers as needed to support the network management team
* ensure all repairs meet safety regulations and manufacturer guidelines
* liaise with insurers, clients, and repair technicians to coordinate and oversee the repair process
* provide technical support and guidance to colleagues across the business
* maintain accurate records of assessments, communications, and repair progress
* stay current with industry standards, repair techniques, and emerging technologies
* attend the Fort Dunlop office as required, depending on your location.
What we're looking for
* VDA (Vehicle Damage Assessor) accreditation – essential
* AQP accreditation – essential
* Experience in the accident repair sector
* Proficiency in Audatex, GT Motive, and AudaAudit
* Familiarity with market-leading vehicle valuation tools
* Strong understanding of vehicle systems, structures, and repair methods
* Excellent communication and interpersonal skills
* Ability to work independently and collaboratively
* Proficient in Microsoft Office, especially Excel
* A proactive, detail-oriented approach with a commitment to quality
What we offer
* Salary depending on experience
* 22 days holiday (plus bank holidays), rising to 27 with service
* Workplace pension scheme
* Bupa Private Healthcare (optional)
* Life Assurance (4x salary)
* Employee Assistance Programme and wellbeing tools
* Retail discounts and savings
* Ongoing professional development and career growth opportunities
Diversity & Inclusion
We're committed to creating a workplace where everyone feels welcome, valued, and able to thrive. If our values resonate with you and you're excited about this opportunity, even if your experience doesn't perfectly match, we'd love to hear from you. You might be just who we're looking for.