Description Join Our Team at Corserv Care as a Customer Support - Technology Enabled Care (TEC), for the Lifeline and Assistive Living Service. Salary: £24,308 Working Hours: 37 per week Contract Type: Permanent Base: Victoria Advent House, Roche, PL26 8LG. (Combining Office based work & installing TEC services at customer homes). Click here to read more about us and what benefits we offer. About the role: Are you an organised, detail-oriented individual with a passion for supporting people and processes? We're looking for a Customer Support professional to work in a role combining a mixture of office-based customer support functions, and working within people’s home to install TEC equipment. If you're looking to grow your career in Customer Support within a supportive and fast-paced environment, we’d love to hear from you. Role Purpose: This is an essential role in supporting people in Cornwall to return to or remain in their homes and to be as safe and independent as possible with the use of TEC (technology enabled care), such as the Lifeline alarm systems and other (TEC) equipment. What you'll be doing: Being first point of contact for customers, families and health and social care professionals. Handling initial enquiries and responding accordingly Process referrals Discussing and recommending suitable TEC packages to meet the person’s needs. Arranging installation and maintenance of (TEC) equipment Ensure installation priority targets are met. Supporting with stock management Arranging self-installation postal Post installation customer interaction Building and maintaining client records Maintaining accurate records of activity Occasional emergency call monitoring About you: Qualifications & experience essential criteria: Level 3 in Customer service or relevant experience in administration or customer care Good knowledge and skills in the use of databases including data input/record keeping. Excellent communication skills Full Driving Licence. A company van is based at the office and is used for the role. Duties will be proportioned out on a rota basis and flexibility will be essential in order to meet the needs of our TEC service and customers. Safeguarding: We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to an Enhanced DBS check. To apply: It’s really easy to apply for our roles – simply click on the link below where it says APPLY to create a candidate profile, answer the screening questions and upload a CV. Closing date: Midnight Thursday 11 th September 2025. Corserv Care look forward to receiving your details and we will respond to your application. Due to the large number of applications, we will be viewing applicants on a daily basis and we may contact you before the closing date to invite you to an interview. We may also close the advert early due to a high volume of interested applicants. Thank you for your interest and we look forward to hearing from you soon!