This is a high-profile leadership role in Corporate Client Servicing, offering visibility, broad exposure and the opportunity to shape the governance and oversight agenda. Working closely with senior stakeholders, you will influence priorities, provide effective challenge, and help strengthen a safe, well-controlled, client-focused servicing model.
As Head of Governance & Oversight, you will lead the oversight environment across Corporate Client Servicing, providing challenge, insight and direction on risk, control and quality matters. The role offers broad senior stakeholder exposure, the opportunity to influence strategic priorities, and a key part in strengthening the governance culture across the function.
Accountabilities
* Lead governance and oversight activity across Corporate Client Servicing, ensuring alignment with business priorities, risk appetite and regulatory expectations.
* Oversee governance routines, policy adherence, change readiness, access governance, attestations and QA outcomes.
* Identify and elevate emerging risks and thematic issues, driving timely remediation through to completion.
* Provide effective challenge and support informed decision‑making through robust governance, reporting and escalation.
* Use risk and quality data to identify trends, inform priorities and strengthen control effectiveness and customer outcomes.
* Prepare clear, high-quality updates for senior governance forums, highlighting key risks, actions and dependencies.
* Act as a trusted partner to senior stakeholders, providing clear oversight, challenge and support on governance, risk and control matters.
Qualifications
* Strong risk and control judgement, with the ability to assess effectiveness, identify gaps and drive sustainable remediation.
* Strong stakeholder management and influencing skills, with the credibility to challenge constructively and build trusted relationships at senior levels.
* The ability to interpret risk events, KRIs, QA outcomes and audit findings, and translate these into clear priorities and actions.
* Strong communication skills, with the ability to deliver concise, impactful updates for senior audiences.
* Strong organisational skills, with the ability to manage competing priorities across multiple workstreams.
* Sound judgement, resilience and the confidence to operate effectively in a high‑visibility leadership role.
Additional Skills and Experience
* A strong understanding of Corporate Banking products and client segments.
* Experience of using data and management information to identify themes, support executive decision‑making and drive measurable improvements.
* Knowledge of risk and control frameworks, issue management, governance routines and engagement with audit and control partners.
Purpose of the role
To monitor quality standards and policies and support the implementation of these across all operational processes. To collaborate with control owners to execute Risk Control Self Assessments (RSCA) that measure the effectiveness of controls.
This role is based in Knutsford.
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