Summary
We have a fantastic opportunity for a permanent IT Analyst Apprentice join one of Amey’s most successful and high-profile contracts, delivering secure IT services to a major UK Central Government department in Whitehall, London.
Wage
£24,548 a year
Training course
Applications support lead (level 4)
Hours
Monday - Friday, working hours TBC
37 hours 30 minutes a week
Start date
Monday 15 June 2026
Duration
1 year 9 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Whether you’re looking to grow your skills through a graduate programme, apprenticeship, or placement, we embrace difference and believe everyone deserves the chance to fulfil their potential. Develop, get training, earn a salary, and make an impact whilst doing work that matters. Join us on one of our early career’s programmes, and you can be part of the teams working on complex projects that are making a difference. Want to build an extraordinary career? Take a look below.
Working as part of a dedicated on-site team you will provide system administration and 1st line support for a complex physical network within Microsoft environment.
Purpose of the Role:
As an Apprentice IT Analyst, you will provide first-line IT support and assist with maintaining systems and services. You’ll gain hands-on experience in troubleshooting, system administration, and supporting IT projects while learning from experienced professionals.
As you progress through the apprenticeship program, you will work toward achieving key responsibilities:
Key Responsibilities:
* Provide technical support: Act as the first point of contact for IT queries via phone, email, or support portal
* Assist with system administration: Help manage user accounts, O365 mailboxes, and Active Directory tasks
* Support IT services and tools: Monitor systems, troubleshoot issues, and maintain applications such as CAFM
* Contribute to projects and improvements: Participate in IT initiatives, documentation, and knowledge-sharing activities
As part of your Apprenticeship, you will be enrolled onto an Application Support Lead Apprenticeship Level 4 qualification which normally runs for 15-months plus EPA. You will be fully supported by our partnered college to achieve this qualification by attending online sessions per week, having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office.
We want to hear from you if you have:
* Minimum 2 GCSE’s maths and English are required
* The role is particularly suited to those who have already completed a Level 3 apprenticeship, such as Digital Support Technician or IT Support Technician, or have relevant experience in IT support or customer service roles. However, this is not mandatory
* Available to join the programme ASAP
* High level of motivation and initiative; self-starter
* Please note DV clearance check will be required if you are successful in your application
Where you'll work
Whitehall,
London
SW1A 2HB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TECHNICAL PROFESSIONALS LIMITED
Training course
Applications support lead (level 4)
What you'll learn
Course contents
* use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
* implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
* assess the impact on user experience and domain context on the data analysis activity
* communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
* take a ‘customer focused’ approach to service delivery, underpinned by active listening
* adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
* collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
* select and apply the most appropriate data tools to deliver application support outcomes
* use manual or automated test tools
* adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
* apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
* use formal and informal techniques that will demonstrate software and systems are fit for purpose
* use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
* communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
* use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
* implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
* assess the impact on user experience and domain context on the data analysis activity
* communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
* take a ‘customer focused’ approach to service delivery, underpinned by active listening
* adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
* collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
* select and apply the most appropriate data tools to deliver application support outcomes
* use manual or automated test tools
* adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
* apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
* use formal and informal techniques that will demonstrate software and systems are fit for purpose
* use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
* communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
Training schedule
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Level 4 Application Support Lead standard.
The training covers the following core occupational duties:
Requirements
Essential qualifications
GCSE in:
* English (grade 4/C)
* Maths (grade 4/C)
Desirable qualifications
A Level in:
Computer Science/IT (grade A-C/Pass-Distinction)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Administrative skills
* Analytical skills
* Logical
* Team working
* Initiative
Other requirements
It is a requirement to have five GCSE 9-4/A*-C grades or equivalent (including English and maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.
You must also meet the following eligibility criteria to apply for the role:
* Have been a UK/EEA resident for the last 3 years
* Hold valid residency status
* Have the right to work in the UK