Project Manager - Client Services
Department: Design
Employment Type: Full Time
Location: PURPLE London
Description
A creative agency built on quality and craftsmanship. For over 20 years we’ve partnered with heritage and contemporary brands on rebranding, brand creation, and strategic guardianship — across two UK studios. Part of Together Group: 600+ people, 12 agencies, 30 offices in 16 cities, serving the world’s leading luxury and lifestyle brands.
The Role
You’ll sit within our Client Services team, keeping projects on time, on budget, and running smoothly — from setup and scheduling through to reconciliation and client reporting. Working closely with Directors and practitioners, you’ll be the connective tissue that holds projects together.
About You
* Highly organised with a sharp eye for detail
* Commercially minded — comfortable balancing client expectations with scope and budget
* Discreet and dependable across all levels of the business
* Confident with Microsoft Office; quick to pick up new systems
Key Responsibilities
Project Setup & Management:
* Set up new projects; ensure contracts are signed, filed, and scoped before work begins
* Schedule work efficiently against budget and deadlines; build client-facing timelines
* Proactively manage risk — flag overspend or delays early and find solutions
* Support Directors in planning studio capacity across upcoming stages
Client Relations:
* Deliver outstanding client service and maintain long‑term relationships
* Prepare briefing documents, proposals, and project management materials
* Run client meetings — scheduling, minutes, and follow-through
Reconciliation & Finance:
* Reconcile projects against scope, schedule, and budget weekly and monthly
* Brief Directors ahead of finance meetings; capture and recharge project expenses
* Flag scope creep early; support agreement of additional fees where needed
Growth:
* Identify opportunities to extend scope or develop new workstreams within existing accounts
* Support post‑project reviews and continuous improvement
Who We’re Looking For
An Account or Project Executive, or a junior Account/Project Manager ready for their next step, would be a great fit. What matters most is that you know the luxury world and have the ambition to grow.
The Person:
* Ambitious — driven to develop and take real ownership
* Highly organised — nothing slips through the cracks
* Enthusiastic and energetic — you raise the energy in any room
Experience & Background:
* Agency experience is essential
* Background in creative, luxury, design, digital, or a related sector
* A strong, genuine understanding of luxury and its standards
* Experience in account or project management; potential matters more than seniority
* Comfortable with large budgets and financial accountability
* Global client experience a bonus
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